Topshop was founded in 1964 in Sheffield within the ladies fashion store chain Peter Robinson Ltd. The first official stand alone store was opened in 1974, followed by Topman being introduced in 1978 exclusively for male customers. Topshop has over 300 stores in the UK and over 100 stores internationally and has a flagship store in both London andn New York. It is part of the Arcadia Group which also owns Dorothy Perkins, Burton and Miss Selfridge. The Topshop store which will be focused on for this report will be Glasgow Buchanan Street Store and I will evaluate the organisation and management of the store.
Open Systems Approach
System approaches are based on the idea that an organisation can be compared to a scientific system that has inputs, processes and outputs. These services will achieve the objectives of the organisation. The following diagram shows how this system works:
There are a number of external environment factors taken into account that has a major influence and impact on an organisation. ·
Political: these factors are based on the taxes VAT
Economic: this is the competition between other organisations so will drive down prices and enhance profits ·
Social: these factors are based on the population trends ·
Technology: these factors are based on the technology which the company need e.g. website and technology used for security ·
Environment: these factors are based on pollution and green factors e.g. recycling ·
Legislation: these factors are based on the working hours, staff legal rights and staff pay
Topshop’s objectives are not made publicly because they believe it would help rival companies however because the company is part of the Arcadia Group, they have a clear set of objectives they believe all their retailers should follow:
lawfully, through fair and honest dealing
without exploiting the people...
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