Unfortunately, many sales people forget that fact and eventually turn off their sales lead so bad they lose a sale. This isn't to say you always have to butter up your prospects or agree to outlandish requests, but you do need to mind your Ps and Qs, put your best foot forward and respect your client. If you don't believe customer service is an integrated branch of sales, especially in telemarketing, you probably aren't closing many sales. We've looked at some stats, surveys and polls, and put together a list of 3 ways to lose a sale. Hopefully none of you are doing these, but if you are, it's time to stop! Consider this a warning and a wake-up call.
1. Eat while talking on the phone! This will definitely help you lose a sale! Instead: Don't eat while talking on the phone. This lends true to all telemarketers, quick follow-up calls, returning client calls-anytime you are on the phone with a prospect or a client, make sure your mouth is empty. Even chewing gum creates a distracting sound for someone on the other end of the line. When your mouth is full of food it becomes difficult to understand your words, the chewing sound is gross and annoying, and it is blatantly obvious that whoever you're on the phone with is less important than your turkey sandwich.
2. Assume you know better than the customer. It never works when you act superior or smarter than the person you're trying to work with. Instead: Practice excellent customer service! Listen to your prospect or client. Really hear what they like, don't like, need and want. Follow their lead and allow them to direct the conversation. However, remember you are an expert in your field and know your services and products. After you completely understand your prospects needs and expectations, advise them on your product or service most suited to them. Have a two-way discussion, not a one-sided sales pitch.
3. Forget your manners. People are still offended by off-color jokes, bodily sounds and poor grammar.... [continues]
1. Eat while talking on the phone! This will definitely help you lose a sale! Instead: Don't eat while talking on the phone. This lends true to all telemarketers, quick follow-up calls, returning client calls-anytime you are on the phone with a prospect or a client, make sure your mouth is empty. Even chewing gum creates a distracting sound for someone on the other end of the line. When your mouth is full of food it becomes difficult to understand your words, the chewing sound is gross and annoying, and it is blatantly obvious that whoever you're on the phone with is less important than your turkey sandwich.
2. Assume you know better than the customer. It never works when you act superior or smarter than the person you're trying to work with. Instead: Practice excellent customer service! Listen to your prospect or client. Really hear what they like, don't like, need and want. Follow their lead and allow them to direct the conversation. However, remember you are an expert in your field and know your services and products. After you completely understand your prospects needs and expectations, advise them on your product or service most suited to them. Have a two-way discussion, not a one-sided sales pitch.
3. Forget your manners. People are still offended by off-color jokes, bodily sounds and poor grammar.... [continues]
Cite This Essay
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"Top Reasons Why Your Sales Recession." StudyMode.com. 04, 2012. Accessed 04, 2012. http://www.studymode.com/essays/Top-Reasons-Why-Your-Sales-Recession-963178.html.
