Tools in Interpersonal Communications

Tools in Interpersonal Communications

  1. Situational factors influencing our perception of other’s behaviours
  * Relational satisfaction
  * Degree of involvement with the other person
  * Past experiences
  * Expectations
  * Social roles
  * Knowledge of cultural aspects, personality, emotions and situations
  * Self-concept

  2. Overcoming the challenge of differences in perception
  * Empathy               a description of the behaviour you noticed
  * Perception checking     at least two possible interpretations of the behaviour
                        a request for clarification about how to interpret the behaviour

  3. Obstacles to effective listening
  * Pseudo listening
  * Selective listening
  * Defensive listening
  * Ambushing
  * Insulated listening
  * Insensitive listening
  * Stage hogging

  4. Guidelines for expressing emotions
  * Recognise your feelings
  * Choose the best language
  * Choose the best time and place to express your feelings
  * Share multiple feelings
  * Recognise the difference between feeling and acting
  * Accept responsibility for your feelings

  5. Strategies for developing confidence
  * Emphasizing strengths
  * Taking risks
  * Using self-talk
  * Self-evaluation

  6. Factors making the differences between functional and dysfunctional conflicts
  * Polarisation VS integration
  * Opposition VS cooperation
  * Disconfirmation VS confirmation
  * Coercion VS agreement
  * Escalation VS de-escalation
  * Drifting VS focusing
  * Short-sightedness VS foresight
  * Negative VS positive results

  7. Individual conflicts styles
                      Avoidance (Physical and conversational)
  * Non-assertion    
                  Accommodation (put other needs ahead of our own)
  * Indirect communication
  * Passive aggression
  * Direct aggression
  * Assertion

  8. Aspects involved in communication competence... [continues]

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