Tony Fernandes

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  • Published : May 30, 2013
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Over 23 years experience. Successful in conceptualizing the development of advanced technology solutions and building IT operations for organizations. Visionary and dedicated team leadership for key technologies, including network infrastructure, telecom, wireless, security, applications, databases and reporting. Technical Competencies are: Avaya & Cisco VOIP, Call Centers, Radios (VHF, UHF, 800MHz) Data Warehousing, WAN/LAN, IVR, Strength in strategies for technology acquisition, design, integration, migration & implementation. CORE COMPETENCIES: • Cost Reduction & Improvement • UPS, Generators • DRP (Disaster Recovery Plan) • Business Intelligence! Assessments • Strategic Planning • Team Dev ! Mentor • Web services • Customer & Vendor Relations • Procedures & Standards Development! SDLC • (SOX) Sarbanes Oxley Implementation • Mobile ! Wireless • Telecom ! Network Security • Data Center Management • Project Management (very large scale projects) • HIPAA KEY ACHIEVEMENTS’ • Recipient of CEO Annual Award • Managed a $500 million annual budget. • Credited with achieving 97% customer satisfaction rating for 10 consecutive years.• Recognized for creating & managing high-performance technical teams focused on customer service & retention.• Acknowledged for maintaining highest retention rate throughout all departments. •Establishment 1st Help Desk Team. • Managed team in delivering 3 world class & one of kind software for the Ambulance industry. • Designed & implemented programs, policies & procedures to support IS & Telecom operations.• Annual telecom costs reduction by 600%.• 95% Sarbanes Oxley compliance the 1st year implementation.• Directed team in develop & implement an Electronic Pre-Hospital Care Report, 1st industry Pre-Hospital Care Data Collection system , reducing labor by 50% & increasing accuracy. • PM - Team in a $15 Million building project to consolidate 4 buildings with 600 users: • Build largest 911...
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