Tna Top Management Questionnaire
TNA Top Management Questionnaire
Conducted in a face to face interview
1- How would you characterize the culture at this company? What is it like to work around here? (E.g. what behaviors are rewarded or encouraged, what values do people have, how do people know how they are supposed to behave)?
2- How would you characterize the management style at this company? Does leadership tend to be collegial, team-oriented, hierarchical, non-existent?
a. Is it formal or informal?
b. Is there continuity to the leadership?
c. Does the leadership seem strong or weak?
d. Is leadership focused (that is, consistent in purpose)?
e. Do people feel empowered?
3. How would you characterize the culture of the employees in this company? Does leadership tend to be collegial, team-oriented, hierarchical, non-existent?
a. Is there continuity to the leadership?
b. Is the leadership widely accepted?
c. What is the trust level among employees and their supervisors?
d. What is the trust level between employees and administration?
f. What is the trust level between employees?
II. THE ROLE OF QUALITY:
I would now like to ask you some questions about quality and the quality efforts at AAC.
1- What does "quality" mean at AAC? What is the role of quality in the various functions in the company?
2- Are the leaders of AAC seriously committed to quality? What leads you to conclude this?
3- Do the leaders in this hospital communicate a commitment to quality? How?
4- What level of quality do you believe AAC is providing? What makes you believe this?
5- Does AAC benchmark or compare any of its quality activities, processes, or outcomes either internally or externally?
6- How is AAC doing relative to its competitors in terms of quality and outcomes of care? How do you know? Financially?
7- To what extent do your quality efforts focus on the prevention of problems versus the correction
Conducted in a face to face interview
1- How would you characterize the culture at this company? What is it like to work around here? (E.g. what behaviors are rewarded or encouraged, what values do people have, how do people know how they are supposed to behave)?
2- How would you characterize the management style at this company? Does leadership tend to be collegial, team-oriented, hierarchical, non-existent?
a. Is it formal or informal?
b. Is there continuity to the leadership?
c. Does the leadership seem strong or weak?
d. Is leadership focused (that is, consistent in purpose)?
e. Do people feel empowered?
3. How would you characterize the culture of the employees in this company? Does leadership tend to be collegial, team-oriented, hierarchical, non-existent?
a. Is there continuity to the leadership?
b. Is the leadership widely accepted?
c. What is the trust level among employees and their supervisors?
d. What is the trust level between employees and administration?
f. What is the trust level between employees?
II. THE ROLE OF QUALITY:
I would now like to ask you some questions about quality and the quality efforts at AAC.
1- What does "quality" mean at AAC? What is the role of quality in the various functions in the company?
2- Are the leaders of AAC seriously committed to quality? What leads you to conclude this?
3- Do the leaders in this hospital communicate a commitment to quality? How?
4- What level of quality do you believe AAC is providing? What makes you believe this?
5- Does AAC benchmark or compare any of its quality activities, processes, or outcomes either internally or externally?
6- How is AAC doing relative to its competitors in terms of quality and outcomes of care? How do you know? Financially?
7- To what extent do your quality efforts focus on the prevention of problems versus the correction