Ticket Reporting System

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AN INTEGRATED MANAGEMENT
INFORMATION SYSTEM

MUSUMBA B. F. MUGOYA B.SS(Mak)
CCNA, CCNP(Mak) PGDCS(Mak)
Department of Information Systems
Faculty of Computing and Information Technology
Makerere University beatricemugoya@yahoo.com, +256 075 2408 687

A Pro ject Report Submitted to School of Graduate Studies in Partial Fulfillment for the Award of the Degree of Master of Science in Information Systems of Makerere University

February 2006
Declaration

I, Musumba B.F. Mugoya, do hereby declare that this Project Report is original and has not been published and/or submitted for any other degree award to any other University before.

Signed:................................. Date:........................ Musumba B.F. Mugoya
B.SS, CCNA, CCNP, PGDCS(Mak)

i
Approval

This Project Report has been submitted for Examination with the approval of the following supervisor.

Signed:.................................. Date:....................... Dr. Ddembe Williams,
Faculty of Computing and Information Technology.

ii
Dedication

To my parents: Jonathan Mugoya (the late in his memory), Mrs. Catherine Mugoya, my mother, for guidance and advise, providing me with education and love and to all my family members who have been very understanding. To Dr. V. Baryamureeba who has guided me until the end of my course, I have very high regard.

” Education has no limit..
...but the sky.”

May the Almighty God bless you abundantly.

iii
Acknowledgements

I am fortunate to have had very helpful, knowledgeable and hardworking supervisor, Dr.Ddembe Williams who had been instrumental in shaping this project to its current form. The in- teractions and discussions have always been fruitful and always produced some new ideas; I acknowledge that, thank you very much!

I thank all those in the research coordinating offices for their advise in how the research project should look like. I would also like to thank the Computer Science staff for their cooperation with me during the struggle to come out with this work.

I wish to thank the staff of Uganda Prisons Service Department especially the Commissioner of Prisons, the Under Secretary and staff who provided me with the necessary information for this project.

I also thank different people who have contributed directly or indirectly towards the success of the research project. Thanks go to all my friends, colleagues and fellow research students whom I always called my children for the togetherness they displayed and support.

I THANK YOU ALL!

Musumba B.F. Mugoya
February, 2006

iv

Contents

|Declaration | |5.3 |The User Interfaces . . |. |. |. |. |. |. | |6.4 |Conclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |. |. |. |. |. |37 | | |6.4.1 Interview with Commissioner of Prisons - Management Staff....
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