Thesis: Total Quality Management and Fast Food

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THE APPLICATION OF TOTAL QUALITY MANAGEMENT IN TERMS OF SERVICES OF THE SELECTED FAST FOOD CHAINS IN MARKET-MARKET AYALA MALLS

A Thesis Presented To The
Faculty of Taguig City University

In Partial Fulfillment
Of the Requirement for the Degree
Bachelor of Science in Hotel and Restaurant Management

BY

Roselle L. Molina
Jelly Mae R. Monsod
Krecia M. Fanuncio
Rodel B. Ortega
Zoe Grace B. Jinon

October 2012, 1st semester

ACCEPTANCE SHEET

This thesis hereto attached, entitled “The Application of Total Quality Management in terms of Services of Selected Fast Food Chains in Market-Market Ayala Malls” prepared and submitted by Unity Group in partial fulfillment of the requirement for the DEGREE OF BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT is hereby approved.

Dr. Ofelia M. Carague
Dean of Management
Taguig City University

Prof. Ma. Eloisa A. Basa Dr. Dalisay G. Brawner Department CoordinatorVP for Academic
Taguig City UniversityTaguig City University

APPROVAL SHEET

In partial fulfillment of the requirements for the Degree of Bachelor of Science in Hotel and Restaurant Management, in “The application of Total Quality Management in terms of Services of Selected Fast Food Chains in Market-Market Ayala Malls” prepared and submitted by UNITY GROUP has been approved and accepted as partial fulfillment of the requirement for the DEGREE OF BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT.

Carlito R. Ostria Adviser ____________________________________________________________ PANEL OF EXAMINERS

Approved by the committee on Oral examination with the grade_______on__________

ACKNOWLEDGEMENT

This Thesis would not have been possible without the guidance and the help of several individuals who in one way or another contributed and extended their valuable assistance in the preparation and completion of this study. First and foremost, our utmost gratitude to Atty. Lutgardo B. Barbo, President of the Taguig City University whose sincerity and encouragement we will never forget. Mr. Carlito R. Ostria, for his unselfish and unfailing support as our Thesis adviser; Dr.Ofelia Carague, Dean of the College of Hospitality Tourism and Travel Management, for the insights she has shared; Ms. Candida R. Olinares, for her wonderful effort as our grammarian. Last but not the least, our family and the one above all of us, the omnipresent God, for answering our prayers for giving us the strength to plod on despite our constitution and wanting to give up and throw in the towel, thank you so much Dear Lord.

DEDICATION

This
study is warmly
dedicated to all the people
who never stop believing on us
and who along with God, have been our ‘footprints in the sand’ Our parents for giving us endless love, encouragement, moral and financial assistance for making this research possible.

ABSTRACT

TITLE: THE APPLICATION OF TOTAL QUALITY
MANAGEMENT IN TERMS OF SERVICES OF
THE SELECTED FAST FOOD CHAINS IN             MARKET-MARKET AYALA MALLS
                                                       RESEARCHER: UNITY GROUP

PRIMARY ADVISER: CARLITO R. OSTRIA

SECONDARY ADVISER: CHARO ADDATU

SCHOOL:TAGUIG CITY UNIVERSITY
COURSE: BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT YEAR: 2012-2013

TABLE OF CONTENTS
TITLE PAGE i
APPROVAL SHEET ii
ACCEPTANCE SHEET...
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