Thesis Sad

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  • Topic: Transaction processing, Customer service, Customer
  • Pages : 5 (1020 words )
  • Download(s) : 83
  • Published : April 28, 2013
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1.0. Introduction

This research deals with the online reservation system of the Villa Luz Resort Hotel. The term “reserve” are known as booking, is a way to carry out daily life’s dispensation. The purpose of this project/research is to create an online reservation system and install to the company’s website so that customers, tourists can easily have their vacation. This project/research is important to us because of its significance and implications. It adds up to our knowledge and credibility about the real life situation. To utilize computer skills, with programming as its main language, time management is also a factor in doing the project.

1.1. Background of the Study

We want to know the reasons of resorts and hotels in using manual reservation. We will conduct a study towards the topic because we notice some of the resorts and hotels still use manual reservation. The study will emphasize the effects of using manual reservation and how a computerized reservation will be substituted. Therefore, we want to find out how to increase the number of customer using computerized reservation. With the transition to an information-based society, manual transactions have evolved to computerized transaction. One of the solutions or alternatives to the problems that a hotel is facing is a system which can edit, delete, filter, monitor, store and secure the records of the customers. Online reservation system is a transaction processing system that solves the problem encountered during the manual Hotel Reservation. The computerized Reservation System aims to simplify the manual Reservation but making it faster and more accurate. Database is shared thru Local Area Network (LAN). We will make use of some tools and techniques to build the project. The system uses Graphical User Interface (GUI) to help the user give instruction to the computer. The system, once implemented, will solve the most common problems of the Reservation encounter.

1.2. Statement of the Problem

Based on the research conducted, the proponent found out the problem of this study is: How the system will help the management and the staff to have an accurate service at the same time to monitor the records of the customers?

General Problem:
The main problem of this study is the inaccurate reservation of the customer. Specific problem:
1. Low in security
2. Time monitoring
3. Less data integrity
4. Possible loss of records and retrieving files
5. Difficulty in finding the availability of rooms

1.3 Statement of Objectives
This study aimed to develop an online reservation for the resort for faster, reliable, convenient/time and money saving procedure. This is for the customers to have a sure place when they reach the resort. The objective of the study is the assertion statement of the problem with the general objectives and specific objectives desired outcome of the study process.

1.3.1 General Objectives

This study aims to solve the problems encountered and to change the manual reservation system of the resort for faster access of the customers. And to make a system that records the reservation of the customers.

1.3.2 Specific Objectives

These are the following objectives that the study would like to achieve. 1. To increase security between management and staff
2. To lessen time consume
3. To record and highly integrate the customers data
4. For the convenience of the customers
5. To easily find the availability of the rooms

1.4. Significance of the Study

This study will improve the website of the company by adding a reservation system. This system will help customer instantly reserve a room for their visit. This system also helps the company improve their customer services and promote the company more.

1.5. Scope and Limitation

This study is conducted to know the behind the proponents on how will their proposed system will help the Resort and Hotel. The reservation system is fully scalable and...
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