Theory Matrix

Better Essays

Open Document

Open Document

View Writing Issues

652 Words

Grammar

Grammar

Plagiarism

Plagiarism

Writing

Writing

Score

Score

Theory Matrix

MGT420 Individual Theory Matrix

| |Major Concepts |Process of Theory Proposed |Process-Driven Quality |Customer-Driven Quality |Company Example That Has Applied |
|Theorist: | | |Requirements |Requirements |This Theory |
|Juran |Promotes the view that |Represented by three basic |Quality does not happen as an |Organizations need to determine |The American Society of Quality |
| |organizational quality problems |processes that are essential for |accident. It is the result of |who the customers are, both | |
| |are essentially the result of |managing to improve quality. This|proper planning. By setting clear|internally and externally. Plans | |
| |insufficient and ineffective |is referred to as the Juran |and specific goals for quality |will be made for quality through | |
| |planning for quality. Juran |Trilogy. The three aspects of the|and establishing plans to meet |every step of the process. | |
| |believed that companies need to |theory are planning, control, and|those goals, management is | | |
| |revise strategic planning |improvement. |sending a clear message regarding| | |
| |processes and achieve mastery | |what needs to be done. | |

Continue Reading

You May Also Find These Documents Helpful

Powerful Essays
Qdc1 Study Guide
- 3244 Words
- 13 Pages
Qdc1 Study Guide

Describe the issues management faces when implementing quality and incorporating improvements into daily operations. Lack of companywide definition of quality, lack of a strategic plan, lack of customer focus, poor intra-organizational communication, lack of employee empowerment, view of quality being a quick fix, emphasis on short-term financial results, inordinate presence of internal politics, lack of strong motivation, lack of of time devoted to quality initiatives, Lack of leadership…
- 3244 Words
- 13 Pages
Powerful Essays

Read More
Satisfactory Essays
129650407 MGT420 Theory Matrix
- 632 Words
- 3 Pages
129650407 MGT420 Theory Matrix

Juran was an engineer and he firmly believed that quality does not happen accidentally, therefore all of his theories are process driven – organizations need to determine who its customers are and plan for quality through every step of the process.…
- 632 Words
- 3 Pages
Satisfactory Essays

Read More
Good Essays
Management-Case Study (Chapter 1)
- 902 Words
- 4 Pages
Management-Case Study (Chapter 1)

Charlie’s approach to quality is to prevent defects and achieve zero defects. He would show employees how to do the job right. He could show employees all his proven methods for closing a sale. The goal is to solve and eradicate from the beginning all quality-related problem and to live a philosophy of continuous improvement in the way the company operates. It is a more complete approach to achieving total quality. Charlie could also want to build a base of loyal clients. An important dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products. It shows the high quality of the company to its customers. Customers can get what they want or need, when they need it. The quality service provides the company to gain the competitive advantage. Because of the approach, the company can expand his territory easily. Charlie’s approach has the positive influence on his company’s performance.…
- 902 Words
- 4 Pages
Good Essays

Read More
Powerful Essays
Improving Cvs Inventory System
- 4310 Words
- 18 Pages
Improving Cvs Inventory System

The purpose of this project was to gain experience in quality improvement by working with an organization to identify a business problem, analyze the causes, develop an improvement plan, implement changes, and to verify the effectiveness of the solutions. For this project we had to keep scope in mind. This project had to follow certain criteria, such as: that it is a manageable project with a local organization, it can be completed within the time frame of the course, it has a direct impact on external customers, it is relatively simple, and that it is not something that is currently undergoing major changes.…
- 4310 Words
- 18 Pages
Powerful Essays

Read More
Satisfactory Essays
The Big Dig: Analysis
- 459 Words
- 3 Pages
The Big Dig: Analysis

d. Quality Management – Was there a quality plan? How was it developed? Who was…
- 459 Words
- 3 Pages
Satisfactory Essays

Read More
Good Essays
Bjb Management Strategy
- 831 Words
- 4 Pages
Bjb Management Strategy

Quality theories of the early twentieth century are the framework of modern quality management systems (QMS). Contained in the following paragraphs include the quality theory of Joseph Juran as the chosen quality system of ideas for BJB Manufacturing and the reasons this theory fits best for a successful QMS. In addition, this paper investigates how Juran’s theories, customer and, process-driven theories apply to manufacturing and service industries.…
- 831 Words
- 4 Pages
Good Essays

Read More
Powerful Essays
Implementing Quality Improvement at Riordan Manufacturing
- 2187 Words
- 9 Pages
Implementing Quality Improvement at Riordan Manufacturing

Riordan Mfg, operations - Production. (2008). Strategic Planning Scorecard PowerPoint. Retrieved March, 6 2010. MGT/449- Quality Management and Productivity https://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Business/Riordan/Ops/RioOps007.htm…
- 2187 Words
- 9 Pages
Powerful Essays

Read More
Satisfactory Essays
Theory Matrix
- 477 Words
- 2 Pages
Theory Matrix

|Juran |Promotes the view that |Represented by three basic |Quality does not happen as an |Organizations need to determine |The American Society of Quality |…
- 477 Words
- 2 Pages
Satisfactory Essays

Read More
Best Essays
Improving Healthcare Quality
- 3255 Words
- 14 Pages
Improving Healthcare Quality

Nash, D. B. & Goldfarb, N. I. (Eds.). (2006). The Quality Solution: The Stakeholder’s Guide to…
- 3255 Words
- 14 Pages
Best Essays

Read More
Satisfactory Essays
mgt 420
- 446 Words
- 2 Pages
mgt 420

Juran focuses are on parts of the organizations he does not focus on the organization as a whole. He has defined quality as fitness for use. Juran also developed the concepts of cost of quality.…
- 446 Words
- 2 Pages
Satisfactory Essays

Read More
Powerful Essays
Supplier Development Nissan Cogent Case
- 2817 Words
- 11 Pages
Supplier Development Nissan Cogent Case

Dale, B.G., Van der Wiele, T., Van Iwaarden, J. (2007). Managing Quality. 5th ed. London: Blackwell Publishing. 34.…
- 2817 Words
- 11 Pages
Powerful Essays

Read More
Satisfactory Essays
Questions: Total Quality Management
- 954 Words
- 4 Pages
Questions: Total Quality Management

(TCO 4) Meeting quality goals during operations is which of the processes of Juran 's Quality Trilogy?…
- 954 Words
- 4 Pages
Satisfactory Essays

Read More
Satisfactory Essays
Quality Pioneers
- 608 Words
- 3 Pages
Quality Pioneers

Mr. Juran was known for Juran’s three basic steps to progress Juran’s ten steps to quality improvement, the Pareto principle, and the Juran trilogy. Mr Juran is rank near Mr. Deming for his contribution to total quality management.…
- 608 Words
- 3 Pages
Satisfactory Essays

Read More
Satisfactory Essays
Quality Improvement Implementation Paper
- 486 Words
- 2 Pages
Quality Improvement Implementation Paper

In order for the organization to reach the organization goal, Team A must provide detailed implantation plan that will be necessary to provide quality improvement and reach benchmarks. Finally we will recapitulate and provide examples of the quality tools once Team A has planned to use for identifying and reduction process variability.…
- 486 Words
- 2 Pages
Satisfactory Essays

Read More
Good Essays
Total Quality Pioneers Paper
- 628 Words
- 3 Pages
Total Quality Pioneers Paper

In this paper, quality and elements will be defined, a description on how the quality pioneer’s use of total quality elements made the pioneer successful, explanation on why the elements of quality are useful in today’s environment, and the foresee future of quality.…
- 628 Words
- 3 Pages
Good Essays

Read More

Related Topics