The Way to Improve Communication and Conflict in Organization
To improve the abilities to manage communications and conflict, first we need to find out how the problems happen. There are powerful forces that account for the virtual universality of communication and conflict problems in organizations. The first is our communications are extremely complex processes. People communicate in individual secret codes made up of words, voice tones, body signals, facial expressions, movements, feelings, styles of grooming and dress. Each is unique to the individual and every person relies on a different combination. And there is much room for error to understand another person. Secondly, we are taught to be “Polite”, have the “Right personality”, manipulate ourselves and others, and play roles. Thirdly, we fear and avoid conflict. People fear conflict, fear that it will destory working relationship. In a sense, we do need to be careful of it because most of us are not taught how to handle it skillfully. The fourth is we draw conclusions, make assumptions, evaluate and judge rather than observe behavior and report what we see, hear, and feel. The fifth is we usually aren’t well in touch with ourselves. Our own stereotypes, daydreaming, fantasizing and so on. To know and understand others, we must know and understand ourselves. And the last one is we lack skills. We generally lack collaborative skills and we have well-developed competitive skills which get in the way of communication.
Fortunately, we can learn new ways and skills to greatly improve our ability to communicate and utilize...
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