The Value of Accredited Iso Companies

Topics: Value added, Trigraph, Accreditation Pages: 12 (2277 words) Published: April 28, 2013
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The value of accredited certification
Survey Report

Published May 2012
In 2010/11, the IAF carried out a global survey to capture market feedback on the value of certification. The survey aimed to gain intelligence on the drivers for seeking certification, the selection criteria when choosing a body to provide certification services, the appropriateness of the process, and the positive outcomes of certification.

About IAF
The International Accreditation Forum (IAF) is the global association of Accreditation Bodies, Certification Body Associations and other organisations involved in conformity assessment activities in a variety of fields including management systems, products, services and personnel. The main objectives of IAF are:




to develop appropriate harmonisation of conformity assessment best practice. to maintain and develop a Multilateral Recognition Arrangement (MLA) between its Accreditation Body Members to ensure recognition of accredited certification between signatories. to act as a global forum to bring together accreditation bodies and stakeholder groups to facilitate global trade. to promote accredited conformity assessment by working with, and influencing, key international organisations and industry groups.

In order to inform policy, IAF aims to consult widely with both stakeholders and users of accredited services in order to provide the best standard of conformity assessment to provide businesses throughout the supply chain with a value added outcome. To support this aim, a global survey was launched to collect and analyse feedback from users of certification to ascertain the drivers for seeking certification, the importance of accreditation and the IAF MLA in the choice of certification provider, and to identify the extent of internal or external value.

A short online survey consisting of twenty questions was selected as the most effective tool. Databuild, an independent market research company, were commissioned to verify the survey format and questions. The survey, which was translated into 22 languages, was promoted in each economy by the accreditation and certification community, stakeholder groups and business intermediaries. Responses to the questions were not mandatory, and so the quoted percentages are based on the businesses that provided a response. The survey ran for 12 months and closed in October 2011.

About Databuild
Databuild specialises in research for government and the public sector to help clients understand the needs and priorities of their target audiences, to develop programmes and to evaluate the impact of their work. They provide both qualitative and quantitative research to provide clients with insight and understanding.


The value of accredited certification – Survey Report 2012

Table of contents 1. About the Respondents
A total of 4,191 respondents completed the survey from 41 different economies. The majority of respondents (60%) have a responsibility for managing quality in their organisation, however there was a large response from senior managers, purchasers, finance managers and marketing personnel. 86% of those who took part in the survey confirmed that they hold the responsibility for certification related activities. Driver for seeking certification

Quality Other Management Finance Marketing Human Resources Purchasing Operations Production Other Business Functions Manufacturing

60% 15% 6% 4% 3% 3% 3% 3% 1% 1% 1%

Respondent responsibility for certification activities







0 Yes No

The value of accredited certification – Survey Report 2012


1. About the Respondents continued
71% of respondents working in organisations employing less than 249 people. Size of business

1-10 employees 11-49 employees 50-249 employees 250-499 employees 500-999 employees 1000-3000 employees 3000 and over employees...
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