The Strategic Role of Operations Categorization of Processes and Operations

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Operations Management The Strategic Role of Operations Categorisation of Processes and Operations

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Table of Contents
1. 2. 3. 4. 5. 6. Introduction Components of a Process Types of Processes Competitive Advantage through Process Excellence Self-Assessment Summary

1. Introduction

Categorising processes and operations is an important part of operations management. This topic describes a process-based approach to categorising operations. The process approach creates a template that can be applied when characterising any manufacturing or service operation. Process characterisation is the first stage in making deeper decisions regarding the structure and management of an operation. Excellence in a process can be a significant source of competitive advantage. Objectives: Categorisation of Processes and Operations Upon completion of this topic, you should be able to • describe a process and its components • identify some examples of manufacturing and service processes • explain flow shop, job shop and batch production process architectures • explain, using examples, how process expertise can lead to competitive advantage

2. Components of a Process
Let us start with an exercise that will help you identify some basic process components from some day to day activities. Click the link below to proceed.

Identifying the Input and Output

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Operations Management The Strategic Role of Operations Categorisation of Processes and Operations

Identifying the Input and Output Let us learn to identify the basic process components from some activities. You will review some day to day activities. Try and identify the input and output in these processes. Activity 1: Writing a research paper. Choose the correct input and output from the following options: 1. The written paper 2. Looking for information 3. The selected topic 4. Writing the paper If you identified option 3, The selected topic, as the input; and option 1, The written paper, as the output, then you identified correctly. Activity 2: Making Tea. Choose the correct input and output from the following options: 1. The prepared cup of tea 2. Water and tea leaves 3. Adding water and tea leaves 4. Straining the tea If you identified option 2, Water and tea leaves, as the input; and option 1, The prepared cup of tea, as the output, then you identified correctly. Activity 3: Making a vegetable sandwich. Choose the correct input and output from the following options: 1. Chopping the vegetables 2. The ready-to-serve sandwich 3. Bread slices and vegetables 4. Making the filling If you identified option 3, Bread slices and vegetables, as the input; and option 2, The ready-to-serve sandwich, as the output, then you identified correctly. To summarise, we learned that all processes start with an input and end with an output. You will learn more about processes and their components as you review this topic.

Processes produce and deliver products by taking inputs and transforming them into outputs through the use of resources like capital and labour. Depending upon the goals of a particular organisation, a product or a service is the desired output of a process. Processes that produce goods are typically called manufacturing or production processes and processes that deliver services are referred to as service processes. Let us look at some examples of both the categories.

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Operations Management The Strategic Role of Operations...
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