Book Used – Operations Management for Competitive Advantage by Chase, Jacobs and Aquilano
Required Task 1: Strategic Quality and Systems
Assessment and Grading:
This assessment is based on achievements in learning
· Explain three to five key concepts of quality management. Comment briefly on why there are so many other names and terms used to describe quality management—continuous quality improvement, total quality management, performance management, and performance improvement—and if these distinctions are important. Explain the terminology your chosen organization type uses and why your organization uses them.…
Describe the issues management faces when implementing quality and incorporating improvements into daily operations. Lack of companywide definition of quality, lack of a strategic plan, lack of customer focus, poor intra-organizational communication, lack of employee empowerment, view of quality being a quick fix, emphasis on short-term financial results, inordinate presence of internal politics, lack of strong motivation, lack of of time devoted to quality initiatives, Lack of leadership…
The purpose of this project was to gain experience in quality improvement by working with an organization to identify a business problem, analyze the causes, develop an improvement plan, implement changes, and to verify the effectiveness of the solutions. For this project we had to keep scope in mind. This project had to follow certain criteria, such as: that it is a manageable project with a local organization, it can be completed within the time frame of the course, it has a direct impact on external customers, it is relatively simple, and that it is not something that is currently undergoing major changes.…
Quality management has been and is considered to be one of the major drivers of performance drivers in organizations. There have been many studies done to explore quality management and their relationship with performance. The purpose of these studies were to help managers and organizations implement effective quality management. Although there are contributing factors to quality management no single factor contributes to effective quality management. Also none of these contributing factors will improve or is guaranteed to improve performance in the organization.…
References: Goetsch, D.L. & Davis, S.B. (2010). Quality management for organization excellence. Introduction to total quality (6th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.…
In order for any organization to survive the fierce competition in the business world, the organization must be aware of opportunities to grow and reduce costs and be supported by Total Quality Management Process. The TQM process helps the company create new products ensuring the utmost standards of quality and customer satisfaction is achieved, which is the main goal of TQM process. In addition, the TQM process also helps in improving a company 's bottom line profits by increasing operating efficiencies, eliminating waste, and creating working conditions conducive to productivity and company growth. The company 's employees work in a healthy environment, which maximizes their efficiencies and enables them to perform at their best levels. In both the short-term and long-term, the quality improvement process pushes the company from different angles to achieve strategic goal and plans.…
(such as Lean and Six Sigma), and modern quality topics applied in the global environment.…
There are nine quality improvement factors. 1. State the objective: what is your goal, 2. Identify the customer: determine what they want, 3. Understand how the process works: Identify the process components, 4.collect the data: determine cause and effect, 5. Decide on a solution: develop a plan, 6. Implement the plan: care out actions to solve the problem, 7. Evaluate the plan: Did the plan work?, 8. Improve the process: Determine outcome does there need to be a new plan, 9. Create a new plan: learn from your misstates and come up with a better process.…
As change specialists in the Organizational Change Simulation, my team was responsible for acting as consultants to the management level personnel in The High-Tech Products Division and persuading as many Directors and Managers as possible to adopt to Total Quality Management (TQM). Total Quality Management is used as a management approach to achieve a company’s long-term success through customer satisfaction. Given two years and 17 change tactics options, we were required to develop an effective strategy to successfully convince 24 personnel to adopt in order to make necessary organizational changes.…
To introduce TQM to the organization, a 10-point action plan was articulated. This action plan reflects the key philosophies of TQM- continuous improvements, customer satisfaction and involvement of everyone. Quality Management Teams headed by a member of quality council would implement that action plan with targeted programs and processes.…
When businesses strive to be the best in their market there are a few frameworks of quality that they focus on following. These framework models often award businesses that follow their models in the most innovative way. They judge each company based on their ability to demonstrate their profitability and value as a company as well as their focus on continuing improvement. Three of these frameworks are the Malcolm Baldrige National Quality Award, the ISO 9000, and the Six Sigma business improvement approach. Each one of these frameworks has its own unique system and principles that a business can use to improve itself and differentiate itself from others. Taking a closer look of each of these frameworks will show their differences as well as similarities.…
(Revision received December 2007) To locate and prioritize the improvement needs of an enterprise, a strategy map merging managerial principles of the BSC with quality principles stemming from the Malcolm Baldridge National Quality Award and the European Foundation for Quality Management is proposed. It comprises four hierarchical levels: business objectives, competitive priorities, core processes and components of the organizational profile. The implementation methodology for supporting its application in an individual enterprise makes use of quality function deployment (QFD), a quality design tool. A strategy map here represents a bottom up cause and effect potential improvement path of an investigated enterprise, starting from an improvement of its organizational profile towards an improved realization of its business objectives, thus providing a global perspective on the important linkages between its weakest components at different hierarchical levels. Analysis of two test cases for implementing strategy maps revealed strategy maps that differed from one company to another and discontinuities in some of the maps. We found processes, considered as core processes by interviewees that did not support any competitive priority and a competitive priority, strongly recommended by interviewees, that was not supported by any core process. Such findings call attention to the complex cause-and-effect relationships influencing the enterprise system behaviour, to the lack of management understanding of this behaviour and eventually they add motivation and support to the continuation of our work here. Keywords: Strategy map; Total…
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The establishment of Rocky Mountain Chocolate Factory Ico. (RMCF), was in 1982 as a public offering business. It had a global focus and was able to insert itself within the Canadian society and the United Arab Emirates community. Its main activity is within the confectionery industry. The Board of Directors (BoD) has kept its vision and contributed to the success of the business and has carried it to higher levels of efficiency. The innovative capacity of its personnel has given new stands to the business. Its master who design and develops the chocolate mix has been able to continue its fascinating creativity. As the discussion is taken we shall understand the success and also the needs of RMCF.…
Author: Philip Sadler. Managing of change, total quality. Chapter 5, preparing the ground page 87, 91 and 93.…