Preview

The Role of Effective Communication in improving managerial performance

Good Essays
Open Document
Open Document
610 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
The Role of Effective Communication in improving managerial performance
ABSTRACT:
Organisational Communication, in today’s organizations has not only become far more complex and varied but has become an important factor for overall organizational functioning and success. The way the organization communicates with its employees is reflected in morale, motivation and performance of the employees. The objective of the present paper is to explore the interrelationship between communication and motivation and its overall impact on employee performance. The paper focuses on the fact that communication in the workplace can take many forms and has a lasting effect on employee motivation. If employees feel that communication from management is effective, it can lead to feelings of job satisfaction, commitment to the organisation and increased trust in the workplace.
This study was conducted through a comprehensive review and critical analysis of the research and literature focused upon the objectives of the paper. It also enumerates the results of a study of organizational communication and motivational practices followed at a large manufacturing company, Vanaz Engineers Ltd., based at Pune, to support the hypothesis propounded in the paper. Keywords: Organizational Communication, Employee
Motivation, Performance I. INTRODUCTION: Business all over the world today is very challenging. To stay profitable in the highly challenging and competitive global market economy, all factors of production, i.e. men, machine and materials, should be wisely managed. Among the factors of production, the human resource constitutes the biggest challenge because unlike other inputs, employee management demands skilful handling of thoughts, feelings and emotions to secure highest productivity. Organisational communication plays an important role in this challenge.
Managers have traditionally spent the majority of their time communicating in one form or another (meetings, face to
face

You May Also Find These Documents Helpful

  • Good Essays

    Effective communication is an essential tool is obtaining high productivity, a strong working team at all levels throughout the business and a business that operates smoothly. If a leader spends time in developing clear and effective communication then trust with employees will build. I believe that there is a link between communication and motivation with staff. Good communication is an important part of my role as a leader to ensure staff feel motivated and valued in their job. This in turn can lead to increased productivity, output and staff morale. If employees feel they are valued this is empowering and leads to job satisfaction and a highly motivated employee. If an employee feels undervalued then this will lead to lack of motivation and no drive.…

    • 4610 Words
    • 13 Pages
    Good Essays
  • Better Essays

    Communication is one of the main planks on which organizational success rests in today 's tough business environment. As a result effective communication skills have become essential to enable professionals to achieve the exact levels of performance demanded by them. Apart from the practical aspects if one has a grasp on basic concepts of communication, it can further assist professionals to communicate skillfully and persuasively (Rai & Rai, 2002). Suggesting that the saying "It 's not what you say, it 's how you say it" rings true for effective communication. Possessing the quality of effective communication heads toward a high quality leader because it enables one to express ideas successfully (Rolle, 2002).…

    • 1186 Words
    • 5 Pages
    Better Essays
  • Better Essays

    Communication is important in every aspect of our lives. This is also true for the communication used in our professional lives. When at work we “depend on cooperation with others to accomplish our goals, and communication is the critical human process we use to promote such cooperation.” (Kreps, 2011; sec. 1.1) Understanding communication is the best way to make sure it is being used effectively correctly. When communication is effective then organizational components will run smoother and efficiently. Smoother and effective communication means that an organization has a greater chance of following its mission and achieving its…

    • 2348 Words
    • 10 Pages
    Better Essays
  • Powerful Essays

    Communication Within the Nhs

    • 3062 Words
    • 13 Pages

    2. Communication is defined by Rollinson (2005, P576) as ‘a process in which information and its meaning is conveyed by a sender to a receiver’. This definition draws upon the fundamental principle that for information to be exchanged efficiently the receiver and the sender must attribute the message with the same meaning. Shannon and Weaver’s communication model (figure 1) is based on eight basic constituents that not only explain how communication happens, but why communication sometimes fails. An understanding of this is vital, since inadequate or ineffective communication impacts negatively on employees…

    • 3062 Words
    • 13 Pages
    Powerful Essays
  • Good Essays

    Communication is the key to understanding and being understood. It is essential for our survival and used in every aspect of our lives, from the moment we are born. Talking, shouting, crying, reading, writing, seeing, listening, using body language, expressions (e.g. smiling, frowning), gestures and signs are just some of the means by which we communicate.…

    • 560 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Employee communication – Richard Croucher, Human Resource Management , A case study approach Michael Muller-Carmen, Richard Croucher and Susan Leigh.…

    • 1420 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    On receiving the feedback the sender must then analyse and learn from the results the communication created and thus improve by changing any behaviour required for future communication.…

    • 1467 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    The success of business depends on communication. A person’s ability to communicate can get him or her hired or promoted. Face-to-face, presentations, e-mail messages, memos, and reports are different forms of communication. These are forms of verbal communication. Nonverbal communication is the way someone sits, company logos, pictures, or how long a visitor has to wait. Poor communication leads to wasted time, wasted efforts, loss of goodwill, and legal trouble. Some key factors that can cause poor communication are managers not confident about what the company strategy is; canceling meetings because they cut into productivity; and information provided online not seen by employees with no online access (“What stops line managers being great communicators?,” 2005). Good communication is clear, complete, correct, save time, and build goodwill.…

    • 747 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Career Reflection Plan

    • 314 Words
    • 2 Pages

    This course (BCOM/275) discussed many important aspects of communication verbal and nonverbal, cross-cultural communication, and barriers to effective communication to name a few. One aspect in the forefront of my mind is communication also takes place within different contexts like physical, chronological, and functional, to name a few, but the cultural context (corporate culture) applies directly to the surveys and results discussed earlier. According to Cheesbro, O 'Connor, and Rios (2010), “Obviously corporate culture is a significant influence in determining productivity, morale, and personal satisfaction” (p. 10). Choosing the proper job that corresponds with my interests and ideal work culture can lead to more personal satisfaction. BCOM/275 provides ideas about proper communication that can lead to success and aid one in becoming an effective communicator. It is important to become an effective communicator to be successful and flourish within my current or ideal work culture.…

    • 314 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    The way employees communicate dramatically affects morale, teamwork, productivity, employee retention, customer relations and the bottom line for any organization – Profits! Interpersonal communication is truly an art, but it's also a science. The science of clear communication, active listening, persuasion and collaboration can be taught. Effective communication is situational. The "right" thing to say or do in one situation may backfire in another. What works with one person doesn't work with another. Effective communicators have mastered both the science and the art of interpersonal communication, applying the principles of social and emotional intelligence to each situation they encounter.…

    • 645 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Satterlee's Human Skills

    • 2458 Words
    • 10 Pages

    Now, more than ever, businesses or organizations have begun to focus on the important role of Employer and Employee relationships. In review of Satterlee’s Organizational Management & Leadership, Human Skills are noted as the second fundamental characteristic that a manager needs to possess besides Technical and Conceptual Skills. Human Skills are needed so that communication can be delivered and received effectively with positive results. Communications must be clear, concise and understandable by all parties involved. The reasoning for this is: the better the communication is delivered, the better the feedback will be. All messages that are transmitted either verbally, written or non-verbal has a meaning; the vocal tones,…

    • 2458 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    Meeting the employees personally or calling them to wish them on their birthday and requesting them to participate in the program might also work very well. You could persuade them by letting them know that you participate in the program every year and how you feel about it personally and also by highlighting that their colleagues in the same department or whom they are friends with have also participated in the program. This will make them feel safe about the program and will give us an opportunity to clear their doubts and gain their trust.…

    • 695 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Communication is the exchange and flow of information and ideas from one person to another. There are many different reasons for why people communicate, we need communication to express our needs and feelings for example a baby cannot talk to us and tell us what he/she needs so instead he/she would begin to cry to let us know that he/she is due for a feed. Another example would be if a colleague was missing her breaks because there was a staff shortage and she was cross about this, she would then talk to her supervisor and explain her reasons for being cross.…

    • 790 Words
    • 4 Pages
    Satisfactory Essays
  • Powerful Essays

    The success of any organisation depends on efficient and effective communications, it is important for building and maintaining personal and working relationships within the organisation and with service providers and customers.…

    • 2906 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    This study examines the importance of communication on the performance and motivation of employees. The target samples of the study are employees from service and manufacturing companies. This allows seeing the importance of organizational communication in two different angles – that is the difference between the views of service and manufacturing companies regarding the matter. Comparison of these views may lead to the development of new hypotheses or theories that may contribute to human resource management research. In this chapter, the nature of problem is presented and discussed. The backgrounds of different…

    • 11351 Words
    • 36 Pages
    Powerful Essays