The purpose of this report is to investigate the airport ground services, the relationship between airports and airlines, and the scope of ground services. The results indicated that airports are multifunction service center that offer a large range of services to airlines and their passengers, airports and airlines are highly interdependent. However, the relationship between airports and airlines become competition, privatization, and globalization within the industry.
‘Airports are an essential part of the air transport system. They provide all the infrastructure needed to enable passengers and freight to transfer from surface to air modes of transport and to allow airlines to take off and land’(Anne 2012, p. 1). It is argued that the elementary airport infrastructure are composed of runways, taxiways, apron space, gates, passenger and freight terminals, and ground transport interchanges. In order to be capable of fulfilling their role within the air transport industry, airports aggregate many different of facilities and services (Anne 2012). These services could include ‘air traffic control, security, fire and rescue in the airfield’ (Anne 2012, p. 1). Handling facilities are provided to passengers with their baggage, transport between aircraft and terminals, and handling within the terminal. On the other, airports also provide a large range of commercial services consist of shops and restaurants to hotels, conference services and business parks (Anne, 2012). This report will analyse the crux ground services to the airlines at airport, it will also illustrate the relevance between airport and airlines. Finally, it will state the process and activities of ground services.
2.1 Key ground services
The crux ground services of airport are ground services. Ground handling activities at airports are extremely significant to airlines (Anne 2012). They influence both to an airline’s expense and the quality of service which airports offer to their passengers. Ground handling services could divide into ‘passenger handling, baggage handling, freight and mail handling, ramp handling, fuel and oil handling, and aircraft services and maintenance’. (Anne 2012, p. 126) These activities are often provide between ‘terminal or traffic handling, which is passenger check-in, baggage and freight handling, and airside or ramp handling, which covers activities such as aircraft loading and unloading, cleaning and servicing’ (Anne 2012, p. 126). Occasionally, these services are provided by the airport operators, however, most of airports are provided by airlines or handling agents (Anne, 2012).
2.2 The relationship between the airports and airlines
Tyler (2011), IATA’s director general and CEO argues that ‘airports and airlines share a common interest in making aviation safer, more secure, user-friendly, operationally efficient and environmentally responsible’. It is argued that ‘an airport and an airline at one airport are, by nature of the business, jointly making a business project at the airport’ (Hihara 2010, p. 2). Airport is to provide related service to airlines, in exchange for landing fee, at the same time, airline provide air transport service to the airport, with or without stimulative money from the airport. These two services are not separable in one sense that each service may not exist without the other. ‘Also they are in a strategic complementary relationship, where one side’s effort could improve not only its own but also the other side’s contribution to the value of the joint project’ (Hihara 2010, p. 2). For instance, airport aims to improve airport services for purpose of increasing the charm of the airport and help airline’s isolated achievement to bring more passengers, as a result of both ending up in enjoying more incomes. ‘Therefore further efforts arising from such...