There are some significant challenges in managing the workplace in changing business environment. The workplace environment becomes more complex in which the complexity of interactions, relationships and processes often makes difficult to understand. In the organization, managers are required to be effective in organizing, decisive, and maintain good relationship with employees (Kimball 1997). In this report, the practice of empowerment is analysed as the new management enforce the capacity of employees to make choices and decisions into actions. However, there are situations where employees feel uncomfortable with the change in management. Mostly, people do not accept and understand the benefits in changing the management. Organization needs to consider the internal and external factors in implementing a new strategic management. It is important to develop strategy to help employees learning about the change. Managers are also required to develop good communication within its employees since people may come from different cultural background, skills, age, and gender (Holden 2001). These differences will create barriers in communication based on different values and perceptions. The effective management of workplace in organization requires an understanding of leadership and motivation in managing the workplace on performing the job and being motivated to do so. This report analyses the issues and problems to the empowerment practice in the case of the Regency Grand Hotel to understand and improve the efficiency and effectiveness of the management within the organization. It also identifies the internal and external factors that affecting the organization towards the complexity and changing situations.
2. Outlining the problem and issues in the Regency Grand Hotel
Empowerment is a concept which is commonly used in management in various organizations. According to Ongori (2009), employee empowerment have benefited many organizations through managing and taking care especially enhancing employee commitment and reducing employee turnover. As the case of the Regency Grand Hotel, the new management introduced the empowerment practice while at the same time expecting the employees to go beyond guidelines and standards to consider guest needs on a case to case basis (McShane & Travaglione 2007). Employees’ empowerment is needed in organization in order to expect employees to be in position to make quick decision and respond quickly to any changes. However, in order to effective and efficient, empowerment is required trust, motivation, decision making and breaking the inner boundaries between manager and employees (Thite 2004). There are internal and external factors which affecting the employee empowerment in the organization. Employee empowerment often fails due to various patterns and attitudes of employees. Most of people would feel uncomfortable and do not want to accept the change in management. Ongori (2009) stated that people may believe they want greater freedom and responsibility, while on the other hand, after years of being restricted, people may be unwilling and unable to take advantage of empowerment. In the case of Regency Grand Hotel, the previous management enforce employee to always work according to the management’s instruction and ensuring that the instructions are carried out diligently and conscientiously (McShane & Travaglione 2007), through empowerment, employees will have greater freedom and rather being more creative and innovative. In addition, there are several factors which might discourage employees’ empowerment in organization including poor credibility of management, mistrust in management, fearing of loosing jobs and employees unwilling to take responsibility for their actions (Ongori 2009).
Lack of information is one of the various interventions to promote employee empowerment (Thite 2004). As in the case of Regency Grand Hotel, there is no proper coordination regarding...