The Most Important Issue Facing Hr Managers Today Is the Breakdown of Trust.

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In today’s society it is crucial to establish a basis of trust within an organization in order to remain competitive and successful. It is the foundation upon which all relationships are built. If employees feel you don’t trust them to do their jobs correctly, they will be unwilling to do much without your approval. But on the other hand, when they feel trusted, and that you believe they will do the right things, they will naturally want to do things well and be deserving of your trust.

Trust is very important to an organization in many ways. Having a sense of trust in the workplace will put employees in a comfort zone realizing they are needed and play an important role in the organizations success and also will help the company run smoothly. When people trust other people they feel comfortable and in turn will work well together creating a more positive working environment. Employees who trust are usually better team players who can easily work through disagreements and learn to compromise. A study by Kipnis et al. (1980) found that while trust and rationality are preferred within organizations, in practice, most managers simply assert their authority to motivate employees. The trust employees have between management and top executives and their ability to make the right decisions is strategic trust. Employees often wonder whether or not the management is capable of keeping the ship afloat.

The second type of trust is personal trust. Personal trust is the trust employees have in their own managers and co-workers. It not only have a positive impact on staff morale, trust can encourage people to feel that the company is one where they want to stay long term, meaning that staff turnover is much lower. To maintain a low staff turnover is beneficial to businesses of all sizes as high turnover can be a serious obstacle to productivity, quality and profitability, with a large amount of time and money spent finding and training new staff. An article by...
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