The Making of a Great Place to Work - the Story of Marriott International

Only available on StudyMode
  • Download(s) : 154
  • Published : May 4, 2010
Open Document
Text Preview
The making of a Great Place to Work® - the story of Marriott International A friend was narrating his story of an experience at the Ritz – Carlton hotel. He was suffering from a sore throat and decided to take his mother’s advice and called room service asking for a glass of hot milk mixed with a spoon of turmeric. Three years later after checking into the same hotel, he promptly receives a phone call from the room service, “Sir, would you like your favorite hot milk with turmeric!” Much as he hated drinking hot milk with turmeric, my friend was impressed by the memory of the hotel’s staff. The Ritz-Carlton is one of the many brands of Marriott International. "Take care of the associates, and they'll take good care of the guests, and the guests will come back." This was what J Willard Marriott said many decades ago. The founder of Marriott has since been vindicated many times over. Today, Marriott International has nearly 2,900 lodging properties located in the United States and 67 other countries and territories. Between now and the end of the year it will add another 100 properties to take the tally to 3000 properties. Marriott International, Inc., is a leading lodging company. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Today, the company manages and franchises hotels and resorts under the Marriott, JW Marriott, Renaissance, Bulgari, The Ritz-Carlton, Courtyard, Residence Inn, SpringHill Suites, TownePlace Suites, and Fairfield Inn brand names; develops and operates vacation ownership resorts under the Marriott Vacation Club International, The RitzCarlton Club, Grand Residences by Marriott, and Horizons brands; operates Marriott Executive Apartments; provides furnished corporate housing through its Marriott ExecuStay division; operates conference centers; and manages golf courses. Marriott consistently makes it to Fortune’s Best Employer’s List. And it is number 5 amongst the Top 25...
tracking img