John Lewis, Waitrose and Ocado:
Analyse and comment on ‘the John Lewis Partnership’ approach to the welfare of its workers in relation to different theories of motivation.
Fda Business Year 1
HR186 – Understanding Organisations
29th November 2010
Table of Contents
Introduction Page 1
The Partners Page 1-2
Motivational Influences Page 2-3
Money Page 3-4
The Theory Page 4-5
Conclusion Page 5-6
With relation to different theories, motivation has derived more from behaviour than need. Although without need, there is not an understanding of the motivational process requirements within an organisation.
The John Lewis Partnership has evolved over the past century, owing a proportion of its success to its industrial democratic structure. The approach to the welfare of its workers is its co-ownership, making the workers the main assets within the organisation. The employees are more than just a workforce; they are the Partners of the business.
With the industrial democracy demonstrated, there is not a requirement for a union. Workers have the responsibility to choose and elect 80% of representatives in their Partnership council, though the employees do not run the business.
There are 4 Principles on which the Partnership centres its motivation skills; purpose, power, profit and its members. The diversity within the organisation is based upon equal opportunities, treating every member with respect and as individuals.
Tracey Killen, Director of Personnel believes, 'Our aim is to be a business where our leaders feel confident with, and have a full understanding of the diversity in their teams, so that they can ensure Partners have a consistent, equitable, and motivating experience of the Partnership. This goes to the heart of our ultimate purpose and drives business advantage. Available @ John Lewis Website 2nd November 2010. http://www.johnlewispartnership.co.uk/Display.aspx?&MasterId=74681741-bda8-4258-840b-f4eb1ad2e05c&NavigationId=633.
‘Partner Happiness’ comes from the satisfaction, shared responsibility and the benefits provided to the workforce. The benefits include an annual bonus, pension schemes and discounts, generous holiday entitlements, leisure facilities and several estates to house the workers and their families.
Each week the ”supreme purpose....the fairest possible sharing by all members of all advantages of ownership-gain, knowledge, and power.” This will promote greater happiness in working life, satisfying the mind and spirit of employees. Based on Labor-Management Relations 10th November 2010 http://heinonline.org/HOL/LandingPage?collection=journals&handle=hein.journals/ialrr22&div=56&id=&page
F .W Taylors influence over the twentieth century (1856-1917), alongside the social change in politics, appeared to be the reason John Lewis took his courageous step of leaving the family run business, to be the founder of the highly successful organisation widely known on our high street today. F W Taylor (1947) perceived that the...
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