The Importance of Effective Supervision
The importance of a good effective supervisor with good communication skills, will prove to be one of the most valuable tools to any business or working environment, the benefits are both measurable and un-measurable. The ability to give clear, complete, concise, consistent, correct and courteous information can only show the follower that you are aware, that their understanding of information is your main focus, and for those on the receiving end of the conversation; you show them your ability to be an attentive and active listener, which gives the indication to the speaker, that what they are saying is important to you as well.
When communicating with someone in any setting, it is nice to be able to understand what is being said, and you would hope; that what you have just said, is received as you have expected. In the work environment good communication demands zero mistakes by either party be made when dealing with explicit details or information. As the leader, one will have a constant barrage of information, and diversions, while most of the time they are simultaneously from different sources. Both the speaker and the receiver should be aware of the surrounding distractions that can hinder their communication process, it is so easy to let noises, visual, and even emotional distractions influence someone’s ability to focus on what is being said. When giving directions or requests we should not leave anything to interpretation, and we should always remain clear in our information. It is necessary to have the ability to adjust your communication skills in such a way that; whether you are conversing lateral, upward or downward, you will be able to relate to your hearer in such a way that their defenses or lackadaisical understanding will not be present. We should always use our self assessment ability to be aware of our tone that we portray, because; what we would expect to amuse or even enlighten, could be mistaken as rude or insulting. The perception of any given person is subjective to their own life experiences and belief systems; as well as their interpretation of our consistency and fairness; therefore, when communicating to someone, we should always be courteous, and consistently ethical. The old saying, “it is easier to catch a bee with sugar than salt”, parallels that human nature is far more receptive to a pleasant approach than one of offensiveness, not to mention that all of our communication behaviors are constantly under the microscope of those around us. When using written information; which now includes: e-mails, faxes and any other computer generated data source, opens Pandora’s Box to the scrutiny of the receiver. What we now send can be interpreted solely on the emotion of the recipient, so we must use extreme caution, the slightest mistake can cause immense damage on any level of business. We should be aware of our punctuation and personal comments, although we may be in a chipper or comical mood, the receiver may be having a bad day and fail to see any humor at the time of the note. If we are the receiver of information in the form of something written; such as, letter, e-mail or other computer generated method, it is frustrating to follow someone’s request if you have difficulty determining what is they are trying to say. Nothing is harder than reading something and the flow or tone is so out of context so that you have to contact the sender to clarify their request. It not uncommon for someone to send a message in a hurry, and maybe even out of frustration or anger, but the consequences of such an act can be devastating. We, as leaders, should always keep our emotions in check, maintain a level head and never say or send anything in states of extreme emotion. We are better suited to reflect on our response with a little time before we react, while maintaing a sense of consideration of the receiver’s...
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