The implementation of culture in KPDNKK in Ministry of Domestic Trade, Co-Operative and Consumerism The change in quality cultural that been made in Ministry of Domestic Trade, Co-Operative and Consumerism one of it is the change of price control act 1946 that has been change to price control act and anti profiteering 2010. This implementation has their steps before you can implement it in the organization. Because to change the culture that been staying there for long time, they need a specific planning and activities for every part of branch in the organization. It have a phase of it before implementation it, because if we not doing gradually it will bring inconsistently and resist in implement it. Therefore, to implant it they need to identify the attitudes, behaviors, processes, and procedures that are to be changed. But how to identify it according to text book Quality Management for Organizational Excellent write by David L. Goetsch and Stanley B. Davis, it says that to identify the changes need it will have such characteristics such as open, continual communication, mutually supportive internal partnerships, teamwork approach the problems and process, obsession with continual improvement, broad-based employee involvement and empowerment, lastly sincere desire for customer input and feedback. Therefore, to made cultural change effective in ministry of domestic, they involve all organization from the top level to the lowest bottom of organization. So how the ministry does it by doing assessment to consumer and to the customer. By doing this they will know which one that they lack off and which one should be improve by them. Example is in the price control act they have change to be better. We can see the difference in the act before and after the change of the act. Where in the price control act and anti profiteering, 2010 they give the customer and the customer equilibrium state in the act, where both of them get the same advantages.
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