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The Impact of Training and Development on Employees' Performance in the Banking Industry. a Case Study of Zenith Bank Plc.

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THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEES’ PERFORMANCE IN BANKING INDUSTRY (A CASE STUDY OF ZENTH BANK PLC)

ABSRACT
Manpower Training and Development is a very important aspect of human resources management which must be embarked upon either proactively or reactively to meet any change brought about in the course of time. The rationale behind it is to web the job and the job-holder together to achieve the organizational objectives. This research focuses on the impact of training and development on employees’ performance in the banking industry using Zenith bank plc as a case study. The instrument used is questionnaire and chi-square is used to test the relationship between the variables, which has proven that there is a significant relationship between training and development and employees’ performance.

CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Since it is the desire of every goal-mindful organization to deliver both itself and other beneficiaries it is representing, it must pursue everything possible to attain the objectives of being established. The Human Resources or Human Capital, as it is often referred to now, constitute a dynamic and important resource available to an organization and as a result, desire considerable attention. Their careful acquisition, utilization and maintenance by an organization management are important in other to realize their full potential on the job and ensure the ultimate survival of the organization. Training and Development is an aspect of human resources management in an organization which must be embarked upon either proactively or reactively to meet any change brought in the course of time. Training and Development is often described as a change agent whose purpose is to effect positive and permanent change in knowledge, skills and attitude for improved performance of an employee. All employees regardless of their previous education, training and experience need to be introduced to...