The Impact of the Internet or Information Technology on Logistics Management

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Project title:
“Technology has been at the center of changes taking place that affect the supply chain.” Discuss the impact of the Internet or Information Technology on Logistics Management.”

Table of contentPage No
Executive summary2
Customer service2
Warehouse and Storage Management3
Inventory Planning4
Transport Management4
Case study5
Answer of the question “Would you recommend the use of IT in your work area?
Reference6

Executive Summary
Information technology (IT) is now become a factor which embedded to our life. Some people may dislike it or unable to manage it, but just can’t run away from it. Every electronic product we are using, every information we are receiving, more or less is related to IT. We all agree that effective logistic management can provide a major source of competitive advantage. To manage he link between supplier and customer in tip top condition, and also meeting customer expectation at a lower total cost than the competition. The effective use of information technology (IT).to achieve such goal is inevitable. Although the use of IT is the alternate solution of the goal achievement, there is still a risk if we totally depend on it and without a “plan B” In four areas we are looking at the benefits and problems of using IT, which is: * Customer Service

* Warehouse and Storage Management
* Inventory Planning
* Transportation Management

Customer Service

Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. By using IT tools, customer can easily get the require information, sending request, or placing order via internet webpage, or contact the call centre which answer by IVRs (interactive voice response). The IVR system allows the customer to speak their request and the system's "behind-the-scenes" intelligence directs the customer to the proper department. This all can be done not only in normal working hours, it can be done in any time, any place.

The system and server must be well maintained, or else some technical issues such like server down, system crash is going to happen. Customer will not be happy if unable to receive information on time, or losing business opportunity because of the purchase order is not record in the system. Customer might also get frustrated if the IVR direct them to many levels, and no people in charge pick up their call at the end.

Warehouse and Storage Management

Warehousing is the storage of goods for profit. The physical location, the warehouse, is a storage facility that receives goods and products for the eventual distribution to consumers or other businesses. A warehouse is also called a distribution center. Warehouse management is the process of coordinating the incoming goods, the subsequent storage and tracking of the goods, and finally, the distribution of the goods to their proper destinations.

As warehouse is so important, deploy a system to manage it is aim to have the benefits listed below: * Reduce inventory
* Reduce labour costs
* Increase storage capacity
* Increase customer service
* Increase inventory accuracy

The company might need to restructure to adopt the system and it takes a lot of effort and time consume. The system must be well maintained and the user needs to be well train. Or else the system is good for nothing and wasting a ton of money and time. The un skill user or inaccurate information, can create data discrepancy and the system will be not able to function. The user also needs to be ready for manual operation when the system is down.

Inventory Planning

Inventory planning roles are very quantitative and detail-oriented. Professionals in these must learn inventory tracking systems and software that their companies have developed or purchased. A good inventory planning needs accurate data to support it. To avoid...
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