The Impact of Information Technology on Banking Services (Case Study of Zenith International Bank Plc)

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THE IMPACT OF INFORMATION TECHNOLOGY ON BANKING SERVICES

(A CASE STUDY OF ZENITH INTERNATIONAL BANK PLC)

BY

EBHOHON OLUWASEUN I

MATRIC NO. 07/0527

ECONOMICS, BANKING AND FINANCE

FACULTY OF MANAGEMENT AND SOCIAL SCIENCES

BABCOCK UNIVERSITY

ILISHAN-REMO

OGUN STATE

APRIL 2012

SUPERVISED BY: MR F.A.AKINTOLA

i

CERTIFICATION

This research project, THE IMPACT OF INFORMATION TECHNOLOGY ON BANKING SERVICES (CASE STUDY OF ZENITH BANK PLC), written, researched and submitted by EBHOHON OLUWASEUN I was carried out under my supervision and it is adequate in scope as a project it meets the requirement and regulations governing the award of Bachelor of Science in Banking & Finance, Department, Faculty of Management and Social Sciences of Babcock University, Ilishan Remo, Ogun State.

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MR F.A. AKINTOLA DATE

SUPERVISOR

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DR.S. ALALADE DATE

HEAD OF DEPARTMENT

DEDICATION

This project is dedicated to Almighty GOD, parents, my brothers, siblings and friends. Most importantly, the successful conclusion of this project is dedicated to my parents who stood by me through the challenges and gave me words of encouragement during my down periods. I Love u all.

ACKNOWLEDGEMENT

I give glory to almighty God, the Creator of Heaven and Earth, who is the Giver of every perfect gift.

My appreciation goes to my project supervisor MR F.A AKINTOLA for supervising the project and for stimulating the idea put together, and most especially for teaching me the rudiments of writing a project. Thank you Sir.

I am indebted to my father, MR EBHOHON, my mother, MRS EBHOHON and the rest of my family members, thanks for being there for me both spiritually and financially. May you all live long to eat the fruit of your labour. (amen).

I would appreciate the efforts of the Lecturers in the Department of Banking and Finance for impacting knowledge to me in order to be a successful person.

I will give thanks to my extended family for their love and kindness throughout my programme.

Also, I will give thanks to my colleagues, Gbenga, Timmy, Rotimi, Obadeyi, Casey, Badewa, Toyosi, Tutu, Muyiwa, Lara, and Yetunde for their encouragement and academic support.

I will also appreciate the efforts of my love and best friend, in the person of Meg Eromosele.

Finally, to all banking and finance students of Babcock University for their encouragement throughout my stay on campus. May almighty God be with you all. (Amen)

TABLE OF CONTENTS

TITLE PAGE…………………………………………………………………………………..……i

CERTIFICATION…………………………………………………………………………………..ii

DEDICATION……………………………………………………………………………………....iii

ACKNOLWLEDGEMENT…………………………………………………………………………iv

TABLE OF CONTENT……………………………………………………………………………...v

ABSTRACT………………………………………………………………………………………….vi

CHAPTER ONE

1.1 Introduction…………………………………………………………………………….….....1-5

1.2 Background of the Study…………………………………………………………………......5-6

1.3 Statement of the Problem……………………………………………………………………..6

1.4 Research Question…………………………….………………………………………………6-7

1.5 Research Hypothesis………………………………………………………………………......7

1.6 Justification and Significance of the study ……………………………………………………7-8

1.7 Scope and Limitation of the study……………………………………………………………..8

1.8 Definition of Terms……………………………………………………………………………8-9

CHAPTER TWO

2.1 Literature review……………………………………………………………………………....10-11

2.2 Re-assessment of...
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