The Impact of Information Systems on Business Process Design (or Redesign), Managerial Roles, and the Changing World of Work

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Business Process design and reengineering is a radical shift in an organization’s strategic thinking and approach towards institutionalization of better and efficient systems and processes. Effective business process results in enhanced productivity levels. One of the many benefits of business process is the quantification of strategy so that each step therein can be measured and improved upon. Today’s commercial and regulatory climate makes the need for a controlled and efficient IT function an essential part of any business. Organizations of every size rely on the availability, dependability, security and performance of their IT systems and services. In addition outsourced and offshore resource models are increasingly popular to gain cost and service efficiencies. As a result, many IT organizations have turned to Industry best practice frameworks such as ITIL® and Prince II to provide a baseline model for operating practices and help the business to reengineer his process to reach the efficient way to deliver the best service or products to his loyal customer. The reengineering profoundly changes all aspects of business and people. Part of the organization is easy to change by reinventing a way to work. However, the other part, people, is very difficult to change. In particular, it requires not only jobs and skills change but also people's styles - the ways in which they think and behave - and their attitudes - what they believe is important about their work. These are indispensable factors to determine whether reengineering succeeds or not. Leaders must help people to cope with these changes. The adoption of information technology (IT) in organizations has been growing at a rapid pace. The use of the technology has evolved from the automation of structured processes to systems that are truly revolutionary in that they introduce change into fundamental business procedures. Indeed, it is believed that “More than being helped by computers, companies...
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