The Impact of Customer Trust and Perception of Security Control
The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce Author(s): Bomil Suh and Ingoo Han Reviewed work(s): Source: International Journal of Electronic Commerce, Vol. 7, No. 3 (Spring, 2003), pp. 135161 Published by: M.E. Sharpe, Inc. Stable URL: http://www.jstor.org/stable/27751068 . Accessed: 09/12/2012 05:40
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The Impact of Customer Trust and Perception of Security Control on theAcceptance of
Electronic Commerce Bomil Suh and IngooHan users has increased dramatically,butmany are reluc ABSTRACT: The numberof Internet e tant to provide sensitivepersonal information Web sites because theydo not trust to the impact of customer of security security. This paper investigates perceptions on e-commerce as the Trust is examined factor of the re acceptance. mediating as the research are Internet banking domain because bank customers lationship, using sensitive concerned about processing information like financial information. A generally control commerce
Web survey of Internet banking users collected 502 cases. Statistical analyses, using structural equation modeling, indicated thatperceptions of nonrepudiation, privacy pro
Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at . http://www.jstor.org/page/info/about/policies/terms.jsp
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JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org.
.
M.E. Sharpe, Inc. is collaborating with JSTOR to digitize, preserve and extend access to International Journal of Electronic Commerce.
http://www.jstor.org
This content downloaded by the authorized user from 192.168.52.65 on Sun, 9 Dec 2012 05:40:15 AM All use subject to JSTOR Terms and Conditions
The Impact of Customer Trust and Perception of Security Control on theAcceptance of
Electronic Commerce Bomil Suh and IngooHan users has increased dramatically,butmany are reluc ABSTRACT: The numberof Internet e tant to provide sensitivepersonal information Web sites because theydo not trust to the impact of customer of security security. This paper investigates perceptions on e-commerce as the Trust is examined factor of the re acceptance. mediating as the research are Internet banking domain because bank customers lationship, using sensitive concerned about processing information like financial information. A generally control commerce
Web survey of Internet banking users collected 502 cases. Statistical analyses, using structural equation modeling, indicated thatperceptions of nonrepudiation, privacy pro
References: perspective. International Journal ofResearch in Marketing, 14, 5 487-497. (1997), 44. Mayer, R.C.; Davis, J.H.; and Schoorman, F.D. An integrative model of trust.Academy of organizational Management Review, 20, 3 (1995), 709-734.