The Impact of Business Ethic on Organisational Performance

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ETHICS AND PERFORMANCE: AN ASSESSMENT OF THE IMPACT OF BUSINESS ETHICS ON ORGANISATIONAL PERFORMANCE WITHIN THE FINANCIAL SERVICES INDUSTRY. HSBC HOLDING PLC AS THE CASE STUDY.

CONTENTS

List of figures and tables ----------------------------------------------------------------------------------4 Executive summary ----------------------------------------------------------------------------------------5 Acknowledgement ------------------------------------------------------------------------------------------6

PART 1: PROBLEMATISATION

CHAPTER 1: THE INTRODUCTION 7 1. Nature of the problem to be investigated ---------------------------------------------------------- 7 2. Research Objectives ----------------------------------------------------------------------------------10 3. Research Questions ---------------------------------------------------------------------------------11 4. Research Approach ---------------------------------------------------------------------------------11 1.5 Summary -------------------------------------------------------------------------------------------- 15

CHAPTER 2: THE BUSINESS MODEL – HSBC HOLDING PLC 16 2.1 Background information about HSBC Holding Plc ------------------------------------------- 16 2.2 The HSBC Strategy ----------------------------------------------------------------------------- 20 2.3 HSBC Business Models – General overview ------------------------------------------------------22 2.4 Analysis of the business model ----------------------------------------------------------------------23 2.5 Summary ---------------------------------------------------------------------------------------------26

CHAPTER 3: PERFORMANCE GAP ANALYSIS 28 3.1 Introduction and chapter overview ------------------------------------------------------------------28 3.2 Critical evaluation of HSBC Holding Plc ----------------------------------------------------------28 3.2.1 HSBC: Role in the Economy -----------------------------------------------------------------------------30 3.2.2 Engaging Stakeholders -----------------------------------------------------------------------------------31 3.3 Limitations ---------------------------------------------------------------------------------------------33

PART 2: THEORISATION

CHAPTER 4: LITERATURE REVIEW 34 4.1 Introduction ------------------------------------------------------------------------------------------34 4.2 Ethical Theories ----------------------------------------------------------------------------------------35 4.2.1 Teleological theory ---------------------------------------------------------------------------------------36 4.2.2 Stakeholder theory ----------------------------------------------------------------------------------------37 4.2.3 Agency theory VS stewardship theory---------------------------------------------------------------------38 4.2.4 VROOM’s Expectancy theory ----------------------------------------------------------------------------40 4.3 Other Measuring Parameters -------------------------------------------------------------------------41 4.3.1 General codes of conduct ---------------------------------------------------------------------------------42 4.3.2 Compliance with Legal and Financial regulations----------------------------------------------------------43 4.3.3 Business Ethics and Corporate Governance ---------------------------------------------------------------44 4.3.4 Business Ethics and Corporate Social Responsibility -----------------------------------------------------46

CHAPTER 5: IMPLICATIONS, RECOMMENDATIONS AND CONCLUSION...
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