The Human Resources Management of Five-Star Hotel in China

The Hong Kong Management Association Lingnan University

Joint Diploma in Management Studies

Management Project

Spring 2010

|Title of Project |: |The human resources management of Five-star hotel in China |
|Student Name |: |LUI WING-HI |
|Student Number |: |073042 |
|Supervisor’s Name |: |Lolita Lau |
|Date |: |11th May 2010 |
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Tablet of Contents

|Chapter 1 |- |Introduction ( background information of the hotel industry in China) |
|Chapter 2 |- |SWOT to analyze the hotel industry in China |
|Chapter 3 |- |The lack of skills of employees in china hotel industry |
|Chapter 4 |- |HR process that causes the problems |
|Chapter 5 |- |Analysis on the facts and findings |
|Chapter 6 |- |Implementation |

Ch1---- Introduction of china s hotel industry.

Along with the arrival of knowledge-based economy and China joining into WTO, Chinese traditional hotels ' organization and function, management ideas and philosophy, and services are facing