The Extent of the Effect of Change on Organizational Transformation

Topics: Psychology, Organization development, Management Pages: 8 (2685 words) Published: June 9, 2012
Transformation is about change which the change goes to the depths of what an individual feels and will affect what people feel about such society, country or organization, what they do in the organization and maybe what they hold dear to life. Organizational transformation is more than just changing the way business is done. It is about changing the organizational culture in one or more ways, it is not just about passing out orders and implementing policies in a country as we had recently in Nigeria that the oil subsidy was suddenly removed devastating many people, some people even lost their lives to it while some lost their jobs due to the high rate of inflation. All these happened basically because the basic process of change was completely neglected which include "Unfreezing": Faced with a dilemma or disconfirmation, the individual or group becomes aware of a need to change, "Changing": The situation is diagnosed and new models of behavior are explored and tested and "Refreezing": Application of new behavior is evaluated, and if reinforcing, adopted; as described by Kurt Lewin. Transforming the organization refers to any significant change made to an organization such as, restructuring an organization or reengineering an organization and/or there is a significant change in the way business is done. The question is, of course, what is significant relative to a given organization. Significant organizational change occurs, for example, when an organization changes its overall strategy for success, adds or removes a major section or practice, and/or wants to change the very nature by which it operates. Just like people must successfully evolve through life cycles, organizations must do the same to adapt to the ever changes environment in which they operate. For organizations to develop, they often must undergo significant change at various points in their development. A good example of organization that has undergone transformation in recent time in Nigeria is one of the telecommunication companies in Nigeria formerly known as “Zain” but now “Airtel”. In the course of the transformation, it was more of a total overhauling as a lot of things experienced change in the organization, ranging from the branding to adverts, services and even quite a number of their staffs were retrenched as the management of the organization was also not left out in the transformation process. Another good example of transformation that has been experienced recently in Nigeria organizations is the merging of banks. This merging process has caused a lot of changes in the services of these banks, names, packages and even their customers. Organizational change is undertaken to improve the performance of the organization or a part of the organization, for example, a process or team. Therefore, it’s very useful to first assess the current status of the organization, in order to get a basic sense of the overall framework to enhance the performance of an organization. Organizational transformation is achieved effectively by using empathy and empowerment to create a platform for organizational change. It is believe that the knowledge and capabilities needed for good change are already available in every organization, so the needed thing to do is activate and align them. In order to achieve sustained transformation, the need for the engagement of the people involved in it is very paramount, by actively listening to them and translating their ideas into understandable, concrete actions. Transformation Agent

A transformation agent in the sense used here is not a technical expert skilled in such functional areas as accounting, production, or finance. The transformation agent is a behavioral scientist who knows how to get people in an organization involved in solving their own problems. A transformation agent's main strength is a comprehensive knowledge of human behavior, supported by a number of intervention techniques. The...
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