The Experience of Ethnic Minority Workers in the Hotel and Catering Industry: Routes to Support and Advice on Workplace Problems

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Research Paper
The experience of ethnic minority workers in the hotel and catering industry: Routes to support and advice on workplace problems Ref: 03/06

2006 Prepared by: Tessa Wright and Anna Pollert (Working Lives Research Institute, London Metropolitan University) Funded by Acas and the European Social Fund

For any further information on this study, or other aspects of the Acas Research and Evaluation programme, please telephone 020 7210 3673 or email research@acas.org.uk Acas research publications can be found at http://www.acas.org.uk/index.aspx?articleid=405 ISBN 0-9554830-0-X ISBN 978-0-9554830-0-4

The Experience of Ethnic Minority Workers in the Hotel and Catering Industry: Routes to Support and Advice on Workplace Problems

Ref: 03/06

2006 Prepared by: Tessa Wright and Anna Pollert (Working Lives Research Institute, London Metropolitan University) Funded by Acas and the European Social Fund

Acknowledgements The authors would like to thank the European Social Fund and Acas for providing financial support to the project, and Acas staff also for their guidance during the project, in particular Margaret Fox, Anthony Gould and Gill Dix. The project benefited greatly from the contributions of the Project Advisory Group, both in suggestions made on methodology, access and content at meetings, and help in accessing research participants. Many individuals and organisations helped us in gaining access to workers to interview, including those in trade unions, employers, community organisations, advice agencies, local government, community interpreters and friends and Working Lives Research Institute colleagues, many of whom also proved to be helpful key informants. We are also very grateful to the fieldworkers who carried out interviews: Jan Alam, Mohammed Iqbal Choudhury, Violetta Parutis, Manuela Cea-Poblete and Wei Zou Bell. We are also extremely grateful to all the hotel and restaurant workers who agreed to be interviewed for this research, and hope that we represent their experiences and perceptions fairly.

Disclaimer This report contains the views of the authors and does not represent the views of Acas Council or the ESF. Any errors or inaccuracies are the responsibility of the authors alone.

Table of contents

EXECUTIVE SUMMARY .................................................................................. 1 1. INTRODUCTION........................................................................................ 5 1.1 Background to the project ...................................................................... 5 1.2 Research aims ...................................................................................... 7 1.3 Structure of the report ........................................................................... 7 2. METHODOLOGY ........................................................................................ 9 2.1 Regional scope...................................................................................... 9 2.2 Definitions of ethnic minority and migrant workers ..................................... 9 2.3 Access to research participants...............................................................10 2.4 Key informants ....................................................................................11 2.5 Worker interviews ................................................................................11 2.5.1 Ethnicity .......................................................................................11 2.5.2 Country of birth .............................................................................12 2.5.3 Gender .........................................................................................12 2.5.4 Age ..............................................................................................12 2.5.5 Education ......................................................................................12 2.5.6...
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