The Email Encounter

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THE

ENCOUNTER

CASE SNAP SHOT
John requested Susan’s help

InterPreparation of International strategic plan

May 17 – Susan realized no document from Hampstead engagement teams

May 30 – Susan reminds John on the document receipt So John writes a mail to Hampstead Team

May 31st – Susan receives the mail that the document was presented on 13th April

CASE SNAP SHOT

June 2nd – John blames her for the entire mishap.

June 2nd Susan questions her on the email where now John becomes less than apologetic.

July 1st – Susan struggles with the situation

WHAT’S THE PROBLEM?

How does communicating by E-mail vary from telephone conversation or talking personally?

E-MAIL COMMUNICATION

Following are the Advantages of Email Communication
Low Cost Speedy Information Transfer Easy to Broadcast Decreased Managerial Layers Easy to Reference and Use Go Green Read Receipt

E-MAIL COMMUNICATION

Following are the Disadvantages of Email Communication
Internet Access is Mandatory Information Overloaded Misinterpreted Delayed Emotional Responses FOMO (Fear of Missing Out) Lacking in Personal Touch Viruses, Hacking and Spams

TELEPHONE COMMUNICATION

Nowadays, even with e-mail and the internet, the telephone is still probably the most common means of communication in business, and when used efficiently, it has its advantages.

Advantages of the telephone

It is fast . It allows people to converse even when they are unable to meet. It is a great leveler: status, physical appearance and surroundings don’t show. It is a great focuser.

TELEPHONE COMMUNICATION

Disadvantages of the telephone:

Poor impression . Cost. Bad telephone manners. Being left hanging on. Being passed on. The faceless voice. Being brief Lack of telephone etiquette.

PERSONAL COMMUNICATION

It is an act/process of conveying something to others. You can classify the advantages and disadvantages on these four characteristics of Interpersonal...
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