The Effects of Conflict Management on Employee’s Performance

Impact of Tourism in Mombasa city, Kenya:
(A survey of the tourism industry in Mombasa town, Kenya).

Ng’ang’a Nancy Wangari

A research project submitted in partial fulfillment of the requirement for the award of bachelor degree in Arts of the University of Nairobi.
April, 2012
DECLARATION
This research project is my original work and has never been presented to any other university or institution of learning for award of a degree, diploma or certificate.

Ng’ang’a Nancy Wangari

Signature………………………………………

Date……………………………………………

The research paper has been submitted with the approval from my supervisor.
Mr. ……………………………………………..

Signature………………………………………..

Date……………………………………………

DEDICATION
To my loving parents, Mr. and Mrs. Ng’ang’a, and my lovely siblings because of their timeless efforts they offered to me throughout the study.

ACKNOWLEDGEMENT
My sincere gratitude goes to my supervisor Mr. …………………………………… for his professional guidance, patience and the many hours he dedicated into guiding me through the research, my father Mr. Ng’ang’a and my sister Roseline Wambui for their endless encouragement, both emotional and financial support and also for their advice.

TABLE OF CONTENT
Heading…………………………………………………………………………………………1
Declaration……………………………………………………………………………………2
Dedication…………………………………………………………………………………….3
Acknowledgement………………………………………………………………………...4
Table of content…………………………………………………………………………….5
Abbreviations/Acronyms………………………………………………………….……7
Definition of key terms……………………………………………………….………….8
Abstract……………………………………………………………………………………….9

Chapter one: Introduction………………………………………………………..11
1. Background of the study…………………………………………………………11
2. Problem statement…………………………………………………………………15
3. Research questions…………………………………………………………….…..16
4. Research objectives…………………………………………………………….….16
5. Justification of the research………………………………………………….…16
6. Scope and

References: Akis, S., Peristianis, N., & Warner, J., 1996. Residents’ attitudes to tourism development: The case of Cyprus Allen, L. R., Hafer, H. R., Long, R., & Perdue, R. R. 1994. Rural residents’ attitudes toward recreation and tourism development Andriotis, K., & Vaughan, R. D., 2003. Urban residents’ attitudes toward tourism development: The case of Crete Ap, J. 1990. Residents ' perceptions: Research on the social impacts of tourism. Annals of Tourism Research 17, p Ap, John., 1992. Residents’ Perception on Tourism Impacts. Annals of Tourism Research, 19 (4), p Ap, J., 1992. Understanding Host Residents’ Perceptions of the Impacts of Tourism through Social Exchange Theory Arsci et al., 2003. Integrated, sustainable touristic development of the Karstic Coastline of SW Sardinia Ashley, C., 1998. Tourism, Communities and National Policy: Namibia’s Experience, Development Policy Review, 16, p Butler, R. W., 1980. The concept of the tourist area cycle of evolution: Implications for management of reserves Capobianco, M., 1999.On the Integrated Modelling of Coastal Changes, Journal of Coastal Conservation 5, p.113-124. Chen, J. S., 2000. An investigation of urban residents’ loyalty to tourism. Journal of Hospitality and Tourism Research, 24, p Chen, J. S., 2000. Assessing and visualizing tourism impacts from urban residents’ perspectives. Coastal Development Strategy Paper. 2006. Ministry of Water Resources. Coastal Zone Policy 2005. Ministry of Water Resources Cohen, E., 1972 Cohen, E., 1978. Impact of Tourism on the Physical Environment. Annals of Tourism Research 5(2), p CWBMP, Cox 's Bazar. Lee-Anne Molony. 2006. Teknaf Penninsula ECA Conservation Management Plan (draft). Doxey, G. V., 1975. A causation theory of visitor-resident irritants, methodology, and research inferences Foa, U. G., & Foa, E. B., 1974. Societal structures of the mind. Springfield, IL: Charles C Thomas. Foa, U. G., & Foa, E. B., 1980. Resource theory: Interpersonal behavior as exchange. In K. J. Green, C. & Penning-Rowsell, E. 1999. Inherent conflicts at the Coast. Journal of Coastal Conservation 5: 153-162. Homans, G. C., 1958. Social behavior as exchange. American Journal of Sociology, 63: 597-606. Kanij, F., 2006. A Global perspective on the challenges of coastal Tourism. Coastal Development Centre, 16 November. Khan M. R.& Haque M. (2007), BIMSTEC-Japan Cooperation in Tourism and Environment- Land Use Policy 2001, Ministry of Land. Lankford, S., & Howard D., 1994. Developing a Tourism Impact Attitude Scale. Annals of Tourism Research, 21 (1), p Pizam, A., 1978. Tourism 's Impacts - The Social Costs to the Destination Community As Perceived By Its Residents Ramchander, 2004. Literature Review: Perceptions of socio-cultural impacts and theoretical framework Siddiqi R., 2006. “Second SAARC Tourism Ministers meet ends with no Breakthrough”, The New Nation June 11, 2006. Sharpley, R., 2000. Tourism and Sustainable Development. Journal of Sustainable Tourism, 8 (10), p Smith, M. D., &Krannich R. S., 1998. Tourism Dependence and Resident Attitudes. Annals of Tourism Research, 25 (4), p Sternberg E., 1997. The Defects of Stakeholder Theory. Scholarly Research and Theory Papers, 5 (1), p