The Effects of Conflict Management on Employee’s Performance

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Impact of Tourism in Mombasa city, Kenya:
(A survey of the tourism industry in Mombasa town, Kenya).

Ng’ang’a Nancy Wangari

A research project submitted in partial fulfillment of the requirement for the award of bachelor degree in Arts of the University of Nairobi. April, 2012
DECLARATION
This research project is my original work and has never been presented to any other university or institution of learning for award of a degree, diploma or certificate.

Ng’ang’a Nancy Wangari

Signature………………………………………

Date……………………………………………

The research paper has been submitted with the approval from my supervisor. Mr. ……………………………………………..

Signature………………………………………..

Date……………………………………………

DEDICATION
To my loving parents, Mr. and Mrs. Ng’ang’a, and my lovely siblings because of their timeless efforts they offered to me throughout the study.

ACKNOWLEDGEMENT
My sincere gratitude goes to my supervisor Mr. …………………………………… for his professional guidance, patience and the many hours he dedicated into guiding me through the research, my father Mr. Ng’ang’a and my sister Roseline Wambui for their endless encouragement, both emotional and financial support and also for their advice.

TABLE OF CONTENT
Heading…………………………………………………………………………………………1 Declaration……………………………………………………………………………………2 Dedication…………………………………………………………………………………….3 Acknowledgement………………………………………………………………………...4 Table of content…………………………………………………………………………….5 Abbreviations/Acronyms………………………………………………………….……7 Definition of key terms……………………………………………………….………….8 Abstract……………………………………………………………………………………….9

Chapter one: Introduction………………………………………………………..11 1. Background of the study…………………………………………………………11 2. Problem statement…………………………………………………………………15 3. Research questions…………………………………………………………….…..16 4. Research objectives…………………………………………………………….….16 5. Justification of the research………………………………………………….…16 6. Scope and limitation……………………………………………………………...17

Chapter two: Literature review………………………………….…………….18 2.1 Definition of the host community……………………………………………18 2.2 Theoretical reviews………………………………………………………………..18

Chapter three: Research findings and methodology…………………21 3.1 Introduction…………………………..……………………………………………….21 3.2 The study design……….…………….……………..……………………………….21 3.3 Target population…………………....………………………………………………21 3.4 Sample size and design…………………………………………………………….21 3.5 Data collection sources…….………………………………………………………22 3.6 Data collection instruments………………………………………………………22 3.7 Data analysis………………………………………………….…………………………22 3.8 Ethical Issues…………………………………………………………………………..22 Table 1…………………….……………………………………………………………………23 Table 2……………………………………………….…………………………………………23

Chapter four: Findings……………………………………………………………..24 4.1 Social impacts of tourism………………………………………………………..24 4.2 Cultural impacts of tourism…………………………………………………….25 4.3 Economic impacts of tourism………………………………………………….25 Table 3………………………………………………………………………………………..26 Chapter five: Analysis and discussion……………………………………..28 Table 4……………………………………………………………………………………….29 5.1 Social impact of tourism…………………………………………………………29 Box no 1……………………………………………………………………………………...31 5.2 Cultural impact of tourism………………………………………………………31

Chapter six: Conclusion and reflection on the study………………….33 6.1 Conclusion……………………………………………………………………………...33 6.2 Reliability and validity……………………………………………………….……36 6.3 Answers to research questions and objectives…………………….……37 6.4 Positive impacts of tourism and negative impacts of tourism……37 6.5 Concluding remarks………………………………………………………………...39

References………………………………………………………………………….……40

Questionnaire no. 1: For key informants………………………………….44

Questionnaire no.2: Residents’ survey……………………………………..44

ABBREVIATIONS/ACRONYMS
ISO – International Standard Organization
IUCN- International Union...
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