The Defense Finance and Accounting Service Strategic Plan

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DFAS STRATEGIC PLAN
Your Financial Partner @ Work November 2001

DFAS Strategic Plan
Your Financial Partner @ Work

TABLE OF CONTENTS

I. II. III. IV. V. A. B. VI. B. VII. B. Director’s Statement ............................................................................................................ 3 Introduction ........................................................................................................................ 4 Strategic Planning Approach............................................................................................. 6 Core Values......................................................................................................................... 7 Situation Assessment .......................................................................................................... 8 Success Stories.................................................................................................................... 8 Challenges........................................................................................................................... 9 Mission, Vision and Goals ............................................................................................... 10 Vision ................................................................................................................................ 10 Strategy and Performance Measurement: Linkages...................................................... 12 DFAS FY 2002 Corporate Balanced Scorecard.............................................................. 14

A. Mission .............................................................................................................................. 10 C. Goals.................................................................................................................................. 10 A. Objectives Linked to Goals ............................................................................................... 13 VIII. Implementation ................................................................................................................. 15

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DFAS Strategic Plan
Your Financial Partner @ Work

I.

Director’s Statement
To be competitive in a turbulent and rapidly changing economy, the Defense Finance and Accounting Service (DFAS) must continually strive to improve business practices within each of our major business lines (Accounting Services, Military and Civilian Pay Services, Commercial Pay Services) and within corporate support services (e.g., Resource Management, Human Resources, Information Technology). This Strategic Plan describes how we will leverage our people and technology, not only to meet and exceed expectations, but also to excel as the world’s largest finance and accounting firm. In October 2000, we set forth a plan to streamline our operations and improve customer service by restructuring the organization. The DFAS Business Evolution, or DBE, outlined steps to strengthen customer relationships and improve business processes as we deliver “best value” services to our soldiers, sailors, airmen, marines, and Defense civilians. It redefined internal DFAS executive responsibilities and relationships to better focus on customer needs and more clearly identified access to and accountability for each DFAS service. The DBE set the stage for the creation of an environment for innovation and professional growth for every DFAS employee. Prior to the implementation of the DBE Plan, DFAS was organized by geographic location, providing finance and accounting services to military and civilian personnel across the world. Over the past year, we shifted from a geographical structure to a business line and client executive matrixed organization to better serve customers and to improve operational efficiency. This change was designed to benefit customers by focusing DFAS on our individual customer’s needs, identifying clear...
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