The Decision to implement a new information system
RE: Decision to Implement A New Information System
I have been made aware that the business is looking to invest in a new information system for the handling of stock and other management activities. I would like to bring to your attention the fact that I am concerned about this new decision that management has made to implement this new system without through consultation with other managers and staff. I would like to stress that extreme caution should be made whilst considering to implement this new IS after the four million pound loss that was made during the implementation of the old IS few years back which led to the demise of the once very profitable craven comics. I would like to outline that I have the companies best interests at heart as I was present when the crisis of a few years back had occurred and would not like the same mistakes being made again. I shall delve deeper into the reasons why I believe that craven comics should be diligent and extra cautious in considering to implement a new system to handle stocks in the warehouse. I feel that there are a few key points that need to be considered. Reflection
We need to look back to the tragedy that occurred a few years back and really understand why the IT system failed and learn from these mistakes. The main reason for the collapse I believe is that the company was over ambitious with what they wanted to achieve but yet were not prepared to thoroughly plan and investigate different options available. The company relied heavily on the IT consultants without really understanding the type of system they were purchasing and the implications the new system would bring. Staff and management alike were not fully aware of what the system was actually for instead fighting with the system rather than working in harmony alongside the system making seamless work of stock management duties. Stocks were being misplaced in the warehouse, incorrect amounts of new stocks were being ordered by the system along side various other problems all due to the fact that the employees could not interact with the system effectively. Both employees and management were not trained in handling the system correctly as the system was clearly the wrong choice for this business. I thoroughly recommend that our current employees have a say in what type of system integration they would find useful as a system relies on people for it to work. The staff at the warehouse must have their say as many witnessed the disaster with the old information system and it could prove very beneficial to hear their views and ideas also. We need to plan effectively and make sure that the system first and fore mostly meets the user’s needs. These will be staff in the warehouse along with the managers. So we all need to meet up and give our views and ideas on what we need this new system to do. The failure of the previous IS was due to the fact that the system didn’t integrate itself within the business. This could have been due to the lack of planning, analysis and research that went into deciding what IS was most suitable. Therefore I think it is imperative that we sit down with all the key members of staff including warehouse staff and discuss the reasons for needing an information system. Questions like: what is wrong with our current system? What improvements would like to be seen? How much costs are being incurred with this system? Will the business benefit with a modern IS?. With these questions answered we can then conceptualise and initialise the project. If we think implementing an IS is a good idea we need to develop a project plan. We can then address the question of what type of IS will be most beneficial to this business? , a tailor made one or one where the system is bought off the shelf. With the disaster that occurred with our previous system, the business chose to implement a system with the help of IT consultants. The system...
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