The Contribution of Enterprise Systems
1. What are enterprise systems? Provide examples of organizational functions supported by enterprise systems.
An enterprise system is an automated database that allows a business to integrate all of its departments and divisions into one system. This is important because all data is contained within one central database and accessible instantly to anyone who needs it. An enterprise systems contains information from inventory, manufacturing, customer accounts and credit limits, and employee human resources. The company's Internet website is linked directly to the database allowing customers to view company information that is accurate and up-to-date. I'll use Hewlett Packard as an example. A customer logs into the company's website and clicks on sales. The customer does a search for a product that they want or need. They order the product through the Internet. Immediately, the company conducts a credit check and if approved, sets the credit limit for the customer based on credit worthiness. Once approved and the product is ordered, the database checks inventor to see if they have the product. If they don't it automatically triggers a response to manufacturing to build the product that the customer requests. Once it is built it is shipped out to the customer. By having all departments interconnected, allows the entire process to become automated and efficient with minimal customer wait time to receive the product they ordered.
2. How does effectively implementing and using enterprise systems contribute to achieving operational excellence? Back before this technology existed, company's had to rely on paper and files. Most of the time they had hardcopy reports that were often old or out of date. Enterprise systems allow the company to have the most up-to-date data and employee information. Before enterprise systems, manufacturing and ordering was all manual. It took much longer to complete the same...
Please join StudyMode to read the full document