Chapter 2: The Managerial Functions
After studying this chapter, you will be able to:
Summarize the difficulties supervisors face in fulﬁlling managerial roles.
Explain why effective supervisors should have a variety of skills. Deﬁne management and discuss how the primary managerial functions are interrelated.
Discuss the important characteristics of the supervisor as team leader. Explain the difference between management and leadership.
Discuss the concept of authority as a requirement of any managerial position.
Describe the types of power potentially available to the supervisor. Explain the need for coordination and cooperation and how these depend on the proper performance of the managerial functions.
to work, her daughter developed a high temperature
visor at a family-owned manufactur-
and seemed very ill. Even though the sitter was willing to
ing company that employs around
take her, she preferred not to. Kelly knew that she
200 people. The company had nor-
needed money to make ends meet and that this was one
of the busiest times for the company. Fifteen minutes
You are Bob Wolf, production super-
mally promoted from within; you
were the ﬁrst person hired from outside to such a high
before her scheduled shift, Kelly called the company.
position. When you took over as the prodction supervi-
KELLY: Bob, Molly is not feeling well this morning, and
sor, the company had several problems. Most were due
she’s been up most of the night with a high temp. I’ve
to production inefficiencies. Most employees in place
got to take her to the doctor. I think it might be that new
when you came on board were personal friends of the
strain of ﬂu, and I’m really worried about her. I’ll call you
man you replaced. Approximately 20 percent of these
later in the day and let you know how she’s feeling,
employees did not welcome you or, worse, tried to
because I’m scheduled to work tomorrow, also.
make you look bad. Unfortunately, you were forced to
You know that the next two days will be among the
replace thirty-four of that group of employees because
busiest, as several big production runs are scheduled.
they were unwilling to make needed changes.
The company’s staffing is lean to begin with, and it will
You replaced the original employees with people
who were committed to the company’s philosophy of
be difficult to get someone in to cover on such short
“Working together to exceed the quality requirements
YOU: I’m sorry that Molly is not feeling well, Kelly. We
of our customers is our number one job! Doing the job
really need you here, if you can manage it some way.
right the ﬁrst time is the only way!”
Take good care of her, and get it under control.You know
Kelly, one of your team leaders on ﬁrst shift, was a
the production run for Sterling Metals is scheduled for
single parent with one preschool-aged child, Molly.
today, and they’re our most important customer. Please
About 6 months ago, Kelly went through a rather nasty
let me know soon what’s going on.
KELLY: Thanks for understanding. I really appreciate it.
this policy, employees may take days off with pay for any
You contemplate the work ahead. You call sev-
divorce.The company has a liberal time-off policy. Under
reason, provided notice is given. Kelly had been instru-
eral employees, and none is available
mental in helping you make the transition and even
to ﬁll in for Kelly today. You wonder
made several suggestions that improved the work ﬂow.
how you will get through the day.
She had exhausted her vacation hours for the year and
What will you do to alleviate the
had no personal time left. On a day Kelly was scheduled
Part 1: Supervisory...