The Collection Process

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The Collection Process
Make Collection Calls
Make Collection Calls
Send Letters and Follow up Calls
Send Letters and Follow up Calls
Call the Patient about Bill
Call the Patient about Bill
Billing the Patient
Billing the Patient
Writing off the uncollectable accounts
Writing off the uncollectable accounts

Our office includes the flow chart which explains how the collection process works. The flow chart helps our employees understand the collection process and what is done from the beginning to the end of the process. Our office will use the five steps included in the flow chart to show new employees how to better understand the collection process. The first step is billing the patients. Patients are billed on every 15th day of each month. The patients are then reminded with a phone called about 30 days after the bill was sent to them. Patients are also reminded of the financial policies as wells as our office procedures, also including payment options and arrangements. If there is no payment made within a 15 day time frame, a collection letter is will be sent to that patient which remind that patient of the outstanding debt and inform the patient of the payment options that can use again. When all of these steps are taken to contact the patient about their delinquent account and the patient does not respond the patient account will then be taken and placed in to a collection agency that exist inside of our facility. It’s the agency responsibility to call and notify the patient about the status of their account and to also offer payment options. Each in house collection agency has their rules, regulations, and procedures that they must follow in order to retrieve any payment from patients. Patients are to be treated fair by the collection agency that is responsible for their account. Patients can be contact about once a day by bill collectors. Any collection agency should not threaten any patient that they come into contact with for payments. Every...
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