The Challenging Business Environment

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Based on the challenging business environment, many companies would like to use computerized system, as it has many advantages over the traditional one. For example, computerized records can save time by automatically issuing routine reports, improve interpersonal communication, improve work efficiency and analysis of data for research. But when a company decides to implement the computerized system, some critical success factors for adoption of computerized system should be considered carefully. This essay is mainly about the critical successful factors addressed by Somers & Nelson (2001) which should be emphasized during the process of the adoption of computerized system. It will discuss five of them, they are clear goals and objectives, top management support, interdepartmental co-operation, project management and project champion. These five factors are very important criteria for the success of adoption of computerized system. In this essay, a review of the current literature relating to computerized systems was made. The case study “vicious and virtuous cycles in ERP implementation” written by H Akkermans & K van Helden was studied. Some other resources are from internet.


The main purpose of carrying a company is making profit. Basically, it requires the company has competitive advantage, so that it can survive in the inclement competitive environment. Nowadays it is common to employ one or several computerized systems within a company to gain competitive advantages. Undeniable, compare to traditional systems, computerized systems got some distinct preponderance such as: Faster and efficient in processing of information, relatively cheaper than manual accounting system, more timely information can be produced, many types of useful reports can be generated for management to make decisions.(). Although computerized system has many advantages, several critical success factors still needs to be considered and analyzed carefully if the company wants the adoption for the computerized systems implemented properly. Briefly, the most important five critical success factors are clear goals and objectives, top management support, interdepartmental co-operation, project management and project champion. This essay will interpret some important points in detail.

Assessing critical success factors for the adoption of computerised systems Clear goals and objectives

Everyone has a “dream”, for the company, the “dream” means goals and objectives. A person lives without a goal just as a ship sails in the sea without direction. A company can’t run properly without the goals and objectives. It has long been common knowledge that the first phase of an IT project should start with a conceptualisation of goals and ways to accomplish these (Cleland & King, 1983; Slevin & Pinto, 1987). A goal is a long-range aim for a specific period. An objective is a way of knowing what action or plan is to be taken and identifying the expected results, which provides a set of directions so that making the decision will not be as complicated as when the goal is just being considered. ()

For an organization or a company, once the goals and objectives are set up, the employee must understand what they should accept and confrontation clearly. In other word, the clear objectives and goal could guild the employees’ behaviours. Furthermore, clear goals and objectives make the relative activities and implement would run smoothly in the future, because the goals and objectives are clearly, which let both the manager and employee work in the same direction.

All in all, setting effective goals and objectives is very important. During the practice, there are many methods to set the goals and objectives, the S.M.A.R.T method is one of them. S.M.A.R.T refers to the acronym that describes the key characteristics of meaningful objectives, which are Specific (concrete, detailed, well defined), Measurable (numbers, quantity, comparison),...
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