The Challenges and Obstacles of Tqm Implementation in the Higher Education Institutions

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e-TQM College Working Paper Series WP- 0102062007

The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE Dr Abdel Moneim M. B. AHMED Bashar I. HAMDOON

By

WP-0102062007

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The challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE By Dr Ahmed and Hamdoon

e-TQM College Working Paper Series WP- 0102062007

The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE Dr Abdel Moneim M. B. Ahmed Bashar I. Hamdoon

By

WP-0102062007

The working paper series are produced by the e-TQM College and are to be circulated for discussion purposes only. Their contents should be considered preliminary. The papers are expected to be published in due course, in a revised form and should not be quoted without the author’s permission. E-TQM College working paper series is available through www.etqm.ae/qme

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The challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE By Dr Ahmed and Hamdoon

e-TQM College Working Paper Series WP- 0102062007

The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE Dr Abdel Moneim M. B. AHMED Director of Graduate Studies e-TQM College P.O. Box 71400, Dubai, UAE E-mail: A.Ahmed@etqm.ae Bashar I. HAMDOON University of Sharjah, Sharjah, UAE

ABSTRACT The importance of the higher education for the development of our lives and civilizations is beyond dispute. The current higher education is running on a declined line. One of the most likely treatments is the adoption of industry-successful quality systems and specifically TQM. The research tries to investigate the challenges and obstacles of TQM implementation in higher education institutions in UAE. To do so a survey is conducted at a leading institution, University of Sharjah, using multiple parts questionnaire. The results after analysis indicated that there is a semi consensus among the staff on the importance of adapting quality system to the institutions after they acknowledge the conjuncture of higher education. Almost all obstacles that cited in the questionnaire considered as real obstacles, by the staff, and most likely hard ones preventing the successful implementation of quality system in the institution. However, the results mentioned, in the same time, that staff knowledge level about TQM terms or aspects was simple. The results are supported by a theoretical background about variety perspectives of the research subject, which is stated at the beginning of the research with reference to Arabic and non-Arabic researchers’ works. Conclusions and proper recommendations concluded the research. Keywords Insurance Industry, Questionnaires Performance Management, Performance Appraisal System,

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The challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE By Dr Ahmed and Hamdoon

e-TQM College Working Paper Series WP- 0102062007

1. INTRODUCTION As TQM became an important or most important approach in managing organizations (in all sectors and especially in industry) a lot of researchers emphasize the importance of adopting TQM in managing higher education institutions to achieve and maintain its competency and high performance level especially in today’s continuously changing and challenging world. The attempt or trials to implement TQM approach become necessary as per many researchers. Therefore, this research is attempts to identify the challenges and obstacles that are facing successful TQM implementation process in higher education institutions in United Arab Emirates through studying the first rank university (in number of accredited under and postgraduate programs) which is University of Sharjah. The...
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