The bottleneck in the Workstation Preparedness Process is based on the inability of associates to predict the availability of others, and if and what will be required to complete the morning process. Thus to ensure total preparedness more time should be allotted for the process.
The businessdictionary defines bottleneck as: “Department, facility, machine, or resource already working at its full capacity and which, therefore, cannot handle any additional demand placed on it. Also called critical resource, a bottleneck limits the throughput of associated resources” (www.businessdictionary.com). The main bottleneck in the Workstation process entails the associates’ inability to know in advance the number of cash registers that need to be opened on a daily basis. Consequently, the inability to predict how much time is needed to complete preparation of station and work area. Another bottleneck in the preparation process is the inability to predict how much time is required for the associate to pick up and arrange the work station and work area.
Bottleneck in Process
Two associates are usually scheduled to open the workstations. The estimated time for the process that is based on past experience and knowledge of the work area is between 25 – 30 minutes. It takes up to seven, or eight minutes to open a register (depending on the amount of change that the register has), five to eight minutes to arrange a workstation, and up to 17 minutes to recover the work area. The time frame is of course dependant on how many registers one associate has to open, and how much stuff needs to be recovered from the previous day.
It takes one associate at least 25 – 30 minutes to open all four registers, thus leaving no time for workstation arrangement or floor recovery. If and when the two assigned associates...