The Barriers of Implementing Total Quality Management in Syria

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UNIVERSITY OF DUNDEE
School of Accounting and Finance

THE BARRIERS OF IMPLEMENTING TOTAL QUALITY
MANAGEMENT AT THE SYRIAN MANUFACTURING
COMPANIES

Dissertation

Rasha Daya
(110023324)

August 2012

i

LIST OF CONTENTS

TABLE OF FIGURES ........................................................................................................................... III CERTIFICATION AND DECLARATION .......................................................................................... IV ACKNOWLEDGEMENTS .................................................................................................................... V ABSTRACT ........................................................................................................................................... VI

CHAPTER ONE: INTRODUCTION .................................................................................................... 1 1.1 INTRODUCTION ......................................................................................................................................2 1.2 INDUSTRIAL BACKGROUND ....................................................................................................................2 1.3 THE CONTRIBUTION OF TOTAL QUALITY MANAGEMENT ......................................................................3 1.4 STRUCTURE OF THE DISSERTATION ........................................................................................................3

CHAPTER TWO: LITERATURE REVIEW ........................................................................................ 5 2.1 INTRODUCTION ......................................................................................................................................6 2.2 THE DEFINITION OF TOTAL QUALITY MANAGEMENT ............................................................................6 2.3 EMPIRICAL RESEARCH ON TOTAL QUALITY MANAGEMENT ................................................................12 2.4 BARRIERS OF IMPLEMENTING TOTAL QUALITY MANAGEMENT IN THE MANUFACTURING COMPANIES ..................................................................................................................................................................16 2.5 BENEFITS OF IMPLEMENTING TOTAL QUALITY MANAGEMENT ............................................................20 2.6 CONCLUSION ........................................................................................................................................23

CHAPTER THREE: RESEARCH METHODS AND METHODOLOGY ......................................... 25 3.1 INTRODUCTION ....................................................................................................................................26 3.2 RESEARCH NATURE .............................................................................................................................26 3.3 RESEARCH METHODS ...........................................................................................................................30 3.4 HOFSTEDE NATIONAL CULTURAL DIMENSIONS ...................................................................................32 3.5 ANDERSON‟S THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHODS ..................................................................................................................................................35 3.6 ETHICAL ISSUES ...................................................................................................................................37 3.7 CONCLUSION ........................................................................................................................................37

CHAPTER FOUR: THE BARRIERS OF IMPLEMENTING TOTAL QUALITY MANAGEMENT IN THE SYRIAN MANUFACTURING COMPANIES ...................................................................... 38 4.1 INTRODUCTION...
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