Thank God It's Monday

Topics: Employment, Positive psychology, Dysfunctional family Pages: 2 (513 words) Published: February 21, 2013
I based this book report on the book Thank God It’s Monday; How to Create a Work Place You and Your Customers Love by Roxanne Emmerich. This book is published by FT Press and is copyrighted 2009 by Pearson Education INC. Thank God It’s Monday talks about how to grow your business efficiently. It covers such topics as enthusiasm, communications in the workplace, visioning, and work attitudes. Emmerich believes that all employees should be able to express themselves in the workplace. She also explains the importance of being linked to customers at human level. She starts off by comparing a family to a business. She describes a family on an unpleasant road trip. The father is cranky from being up all night studying road maps and the mother is worrying that she may have left the stove on at home. The kids are hot, cranky and complaining because they didn’t want to go on the trip to begin with. She goes on to say that this same dysfunction that occurs in families also happens in business. Employees are often preoccupied by their own duties or agendas and this can be seen and even felt by the customers. She explains that business can be just like a dysfunctional family. Person Emmerich says there are good places to work. She gives several examples of good, bad, happy and sad employees. If an employee is unhappy at home or work they tend to be bad employees. However, it the employee is happy in the home and work environment then they tend to be excellent employees and pass that enjoyment on to the customer who then respond in kind. The book contains some practical and motivating advice for the workplace. Some of the book is written as parables and other parts are written more traditionally with a “do this” and “don’t do that” altitude. All the chapters have little suggestions of thing you should try to better the workplace. The first part of the book focuses on finding opportunities. It points out that a problem is an opportunity to do better and...
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