Texas Instruments Europe Leadership and Commitment to Total Quality and Business Excellence
TABLE OF CONTENTS
INTRODUCTION 3
QUESTION 1: PARTICULAR FEATURES OF IMPLEMENTING TQM/BUSINESS EXCELLENCE IN THE LARGE COMPANY IN THE IT SECTOR 3
QUESTION 2 : EVALUATION OF THE LEADERSHIP , COMMITMENT AND POLICY ASPECTS OF THE APPROACH USED IN TEXAS INSTRUMENT 9
LEADERSHIP 9
COMMITMENT AND POLICY 9
QUESTION 3 : ROLE TO BE PLAYED BY QUALITY FUNCTION DEPLOYMENT (QFD) IN A COMPANY LIKE TEXAS INSTRUMENTS. 9
CONCLUSION 9
BIBLIOGRAPHY 9
Introduction
Question 1: Particular features of implementing TQM/Business Excellence in the large company in the IT sector
What is TQM , What is Business , Excellence. What is It sector , What characterises the IT Sector.
Total Quality Management (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government, and service industries, as well as NASA space and science programs.
TQM is composed of three paradigms:
Total: Involving the entire organization, supply chain, and/or product life cycle
Quality: With its usual definitions, with all its complexities
Management: The system of managing with steps like Plan, Organize, Control, Lead, Staff, provisioning and organizing. International Organization for Standardization (ISO 8402:1994) defined TQM as a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. One major aim is to reduce variation from every process so that greater consistency of effort is obtained. (Royse, D., Thyer, B., Padgett D., & Logan T., 2006) . In Japan, TQM comprises four process steps, namely:
Kaizen – Focuses on "Continuous Process Improvement", to make processes visible, repeatable and measurable.
Atarimae Hinshitsu – The idea that "things will work as they are supposed
INTRODUCTION 3
QUESTION 1: PARTICULAR FEATURES OF IMPLEMENTING TQM/BUSINESS EXCELLENCE IN THE LARGE COMPANY IN THE IT SECTOR 3
QUESTION 2 : EVALUATION OF THE LEADERSHIP , COMMITMENT AND POLICY ASPECTS OF THE APPROACH USED IN TEXAS INSTRUMENT 9
LEADERSHIP 9
COMMITMENT AND POLICY 9
QUESTION 3 : ROLE TO BE PLAYED BY QUALITY FUNCTION DEPLOYMENT (QFD) IN A COMPANY LIKE TEXAS INSTRUMENTS. 9
CONCLUSION 9
BIBLIOGRAPHY 9
Introduction
Question 1: Particular features of implementing TQM/Business Excellence in the large company in the IT sector
What is TQM , What is Business , Excellence. What is It sector , What characterises the IT Sector.
Total Quality Management (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government, and service industries, as well as NASA space and science programs.
TQM is composed of three paradigms:
Total: Involving the entire organization, supply chain, and/or product life cycle
Quality: With its usual definitions, with all its complexities
Management: The system of managing with steps like Plan, Organize, Control, Lead, Staff, provisioning and organizing. International Organization for Standardization (ISO 8402:1994) defined TQM as a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. One major aim is to reduce variation from every process so that greater consistency of effort is obtained. (Royse, D., Thyer, B., Padgett D., & Logan T., 2006) . In Japan, TQM comprises four process steps, namely:
Kaizen – Focuses on "Continuous Process Improvement", to make processes visible, repeatable and measurable.
Atarimae Hinshitsu – The idea that "things will work as they are supposed
Bibliography: http://en.wikipedia.org/wiki/Total_Quality_Management [Accessed on 27-01-2009] http://www.ecforbe.com/documents/papers/implementing-business-excellence-jb.pdf [Accessed on 27-01-2009]