Test Paper 1 Front Office Operations Ii

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Test Paper - Front office operations II

Section 2

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Section 3

Question 1

Airlines
* They operate world -wide and normally make arrangements for the flight crew to stay overnight in hotels. Hotel bookings centres and agencies
* Specialised agencies that will book rooms for costumers at the hotel they chose to stay. They give information to their costumer about hotels and what is available. Hotel representatives
* Private individuals with contacts in the industry. Representatives will distribute brochures and information overseas. The reps will get paid (commission) by the hotel monthly and an annual membership.

Question 2

The front office manager should do the following to ensure that the ledger account does not become a bad debt: * Check the money that comes in from different departments to ensure that it balances and that it is banked. * Check foreign exchange rates by telephoning the bank to ensure that they are correct. * All staff member’s banking must be checked to ensure that credit cards over the limit have been authorised, the customer’s personal details must be on the cheques and the banking should balance. * He/she must assist account departments with any queries they have regarding the ledger accounts. * A daily pit check should be done as well as a clear out of any queries or old accounts that are waiting for payments. * All room charges are charged correctly to the customer’s account.

Question 3

Group accounts might include the basics for example the accommodation and certain meals and anything other than that for example telephone calls and laundry will be considered as part of the extras account which the individual is responsible for.

There are two sets of accounts for groups:
* The account where every individual in the group is responsible for themselves. This account is called the extras account. * The main account....
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