Tesco Case Study T& D
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Changes In Customer Expectation Affected Tesco Management Essay
T he essay examples we publish have been submitted to us by students. T he essays are the student's work and are not examples of our expert essay writers' work. READ MORE See how we can help T he training ref ers to the process of learning, acquisition of knowledge and skills in order f or a person to perf orm a specif ic task or job according to the requirements. Development extends the capabilities of a person to improve the job perf ormance and is about helping a person to grow as well through gradual process.
Dif f erence between training and development
Training and development are two dif f erent processes but inter-linked with each other. Training is a short term process consisting of an event but development indicates the gradual and long term process relevant to the growth of personality and maturity regarding their potential capabilities. T he scope of training is limited to specif ic job, development serves the purpose of general knowledge and covers large area. Generally, the characteristics such as to improve the productivity, quality of service, organizational climate, health and saf ety are included in training purposes. T he extension in capabilities, job perf ormance and personal growth with the passage of time are the main objectives of development.
1.1 Customer expectation ef f ect Tesco and its training needs
T he training and development program is based on the idea to provide excellent services to the customers and perf orm all the relevant tasks inside or outside the store in a prof essional manner. Another orientation of this program leads to the growth of business because prof essional activities and proper customer care are the key f actors to attract the customers. Customers are the most important entity in business premises that’s why
Changes In Customer Expectation Affected Tesco Management Essay
T he essay examples we publish have been submitted to us by students. T he essays are the student's work and are not examples of our expert essay writers' work. READ MORE See how we can help T he training ref ers to the process of learning, acquisition of knowledge and skills in order f or a person to perf orm a specif ic task or job according to the requirements. Development extends the capabilities of a person to improve the job perf ormance and is about helping a person to grow as well through gradual process.
Dif f erence between training and development
Training and development are two dif f erent processes but inter-linked with each other. Training is a short term process consisting of an event but development indicates the gradual and long term process relevant to the growth of personality and maturity regarding their potential capabilities. T he scope of training is limited to specif ic job, development serves the purpose of general knowledge and covers large area. Generally, the characteristics such as to improve the productivity, quality of service, organizational climate, health and saf ety are included in training purposes. T he extension in capabilities, job perf ormance and personal growth with the passage of time are the main objectives of development.
1.1 Customer expectation ef f ect Tesco and its training needs
T he training and development program is based on the idea to provide excellent services to the customers and perf orm all the relevant tasks inside or outside the store in a prof essional manner. Another orientation of this program leads to the growth of business because prof essional activities and proper customer care are the key f actors to attract the customers. Customers are the most important entity in business premises that’s why