Tesco Case Study

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1.Explain the difference between training and development. How have changes in customer expectations affected Tesco and its need to train staff?

"Training is the acquisition of knowledge and skills in order for a person to carry out a specific task or job." Training is coordinated in teaching new skills, making the person understand what his roles and responsibilities are and instructing him to execute the tasks that he needs to fulfill. Training makes the employees more profitable for the organization once they acquire particular knowledge and skills. Training focuses on the short-term goals of the organization wherein the main reason of giving trainings to the employees is for them to perform and execute things as they were asked. However, "Development is about helping the person grow and extend their abilities." Development teaches the employees to be more profitable and efficient for the organization. It maximizes the knowledge and skills that the employees learned during training. Development refers to making the employees effective enough to handle captious situations in the future. While training emphasis in the short-term goals of the organization, development focuses in the long-term goals of the company.

The only permanent thing in this world is change. As the needs and expectations of the customer changes, the knowledge and skills of the employees of the company should ride along with these changes. This will help the company in attaining and accommodating the changing needs and expectations of the customers. 2.List the methods of training carried out by Tesco. Describe how training needs are identified.

The methods of training carried out by Tesco are the on-the-job training and off-the-job training.

On-the-job training lets the employees to feel how it likes is to work in the company, they got to explore and meet other employees that will soon be their colleagues and make them execute on what they know and what they have...
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