School of Business BCOM/275 Version 2 Business Communication and Critical Thinking Copyright © 2011 by University of Phoenix. All rights reserved. Instructor: Jon Olson 12/18/2012 – 02/04/2013
Course Description This course introduces students to the foundations of communication in a business setting. Students will develop skills in critical thinking and decision making through the forms of written communication, including memos, emails, business letters, and reports. Other topics include communication ethics and cross-cultural communications, personal communication styles, solving organizational problems, and the evaluation of an organizations strategic direction. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • • University policies: You must be logged into the student website to view this document. Instructor policies: This document is posted in the Course Materials forum.
University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Refer to the Instructor’s Policies for your instructor’s specific requirements. These include detailed requirements for all written assignments, participation posts, and learning team involvement. Course Materials Cheesebro, T., O’Connor, L., & Rios, F. (2010). Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall. Moore, B. N., & Parker, R. (2009). Critical thinking (9th ed.). Boston, MA: McGraw-Hill. All electronic materials are available on the student website.
Note: In the table below, the left most column indicates the nature of the activity. If it is an Individual assignment, the first line will say Individual and then the title of the assignment. If it is a team assignment, the first line will say Learning Team and then the title of the assignment. Graded assignments will generally need to be uploaded to the appropriate link in your Assignments area. Grading rubrics are included in the Course Materials forum for all papers.
Syllabus BCOM/275 Version 2
Week One: The Communication Process
Objectives 1.1 Explain the steps in the communication process. 1.2 Describe the roles of listening and responding in the communication process. Read Ch. 1 & 5 of Communicating in the Workplace. Read Ch. 1 & 2 of Critical Thinking. Read University of Phoenix Material: Communication Process Review this week’s Electronic Reserve Readings. Discussion Question answers and participation in class discussion. Due dates are included in the Discussion Questions. You need to meet the requirements in the Instructor’s Policies to earn full participation credit each week. Note that direct answers must be at least 250 words of substance and replies to other posts in those threads must be at least 100 words of substance. Some DQs will require you to cite and list outside references. Individual Assignment 1.1 Complete Exercise 1.1 from Ch. 1 of Communicating in the Workplace. Choose two misunderstandings you experienced and fill out the chart for these. Respond to questions 1 and 2 shown under the chart for each example of a misunderstanding. In your response, include the following: • • • Cite a meaningful misunderstanding rather than a general or less material misunderstanding. Use business- or work-related examples rather than personal ones. Identify the roles of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth. Dec. 24, 2012 As always, assignments may be turned in before the due date. 5 Dec. 24, 2012
See the DQs.
Learning Teams will be assigned before the end of week one. You will see a message in...