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SCREENING TEMPLATE: ESSENTIAL QUALIFICATIONS
INBOUND CALL CENTER AGENT
RING ALLY / BUSINESS SOFTWARE LEAD PROGRAM

|INSTRUCTIONS: |

*This template must be completed by all applicants and submitted electronically at the time stated on the Elance platform

**Failure to submit this template by the closing date WILL result in your application being rejected from further consideration in the process.

***Please note that your responses in this document may be used to assess your written communication skills.

****Please ensure you respond with specific examples of how you meet the competencies. Simply saying you have the experience is insufficient and may screen you out.

|CANDIDATE INFORMATION: | |Applicant Name |Ishaq Mohiuddin Zakaria | |Address |B-23 Block 3 row-B Gulshan-e-Kaneez Fatima Karachi | |Telephone Number - Work, Home, Cell |+92332-2180362 | |Email Address |zakishaq@gmail.com |

ESSENTIAL QUALIFICATIONS:

Experience:

E1 – Experience in delivering services to clients involving obtaining and providing information requiring explanation or clarification.

|Title of Position(s): |Customer Care Operations Representative, Grade : *Excelent* | |Duration: (Y/M/D – Y/M/D) |21/2/2011 ---- 06/10/2012 | |Business Line: |Mobilink GSM Pakistan |

Please describe your experience in delivering services to clients involving obtaining and providing information requiring explanation or clarification.

(Max 250 words):

|Handle operational activities over service/sale counters | |Handle walk-in customers according to the assigned counter or assigned role | |Welcome, guide and manage each walk-in customer when in the role of Floor Greeter | |Coordinate and follow-up with multiple stake holders for issue resolution | | | | | | | | | | | | | | |

E2 – Experience in using technology (e.g. e-mail, Internet and Excel).

|Title of Position(s): |Customer Care and Customer Service Representative (Data Entry and Configuartion | | |Settings...
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