Technical Writing Essay

Topics: E-mail, Telephone, Communication Pages: 2 (542 words) Published: February 16, 2011
The effective use of E-mail
Consider its uses and abuses. What problems are companies encountering? How are some organizations solving those problems?

First, what is E-mail? E-mail or Electronic mail is a method of exchanging digital messages across the Internet or other computer networks. E-mail is transmitted directly from one user's device to another user's computer, which required both computers to be online at the same time.

In business, e-mail was widely accepted by as the first broad electronic communication medium and was the first ‘e-revolution’ in business communication. E-mail is very simple to understand and like postal mail, e-mail solves two basic problems of communication: logistics and synchronization. Solving the problem of logistics because much of the business world relies upon communications between people who are not physically in the same building, area or even country; setting up and attending an in-person meeting, telephone call, or conference call can be inconvenient, time-consuming, and costly. E-mail provides a way to exchange information between two or more people with no set-up costs and that is generally far less expensive than physical meetings or phone calls. It also solves the problem of synchronization with real time communication by meetings or phone calls, participants have to work on the same schedule, and each participant must spend the same amount of time in the meeting or call. E-mail allows asynchrony: each participant may control their schedule independently. Most business workers today spend from one to two hours of their working day on e-mail: reading, ordering, sorting, re-contextualizing fragmented information, and writing e-mail. The use of e-mail is increasing due to increasing levels of globalisation—labour division and outsourcing amongst other things.

E-mail can also lead some problems in the business, these are: Loss of context which means that the context is lost forever; there is...
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