Teamwork in Hospitality Industry

Topics: Management, Team, Organizational structure Pages: 9 (3130 words) Published: October 11, 2012

“Teamwork is seen as an aspect of high performance work systems in which it focuses as a way of empowering employees and facilitating the development of their full potential in order to enhance organisational performance.” (Derek Torrington, 2005)

“A group of individuals becomes a team when, they commit to achieving high performance goals. A key characteristic of high performance is discipline. A team is a small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they told themselves mutually accountable.” (Gupta, 2007:204)

“A team is a special kind of group. Teams are task-oriented work groups; they can evolve or be appointed, either formally or informally. The team attempts to achieve a positive collaboration among its members. A successful team will work well with each other, achieve set goals, and each member will have a feeling of self worth. The successful team will also be adaptive, flexible, and able to deal with conflicts as they arise. A formally appointed team has an appointed team leader. The team leader possesses the power to influence others and may have more decision-making authority than others. The power to influence others is not the only difference between team members and leaders. A head server is a good example of a formally appointed team within a restaurant. Power may be delegated to this server from management.” (Hotelmule, 2008)

Part 1:
A) Structure of teams in tourism and hospitality:
* Hirearchial – “In this type of structure, there are several levels of management and resposibility. Lines of authority are clearly defined but, because of these lines of authority, decision-making might be a slow process. Hierarchial structures can be either be tall, flat depending on the layers of management and are often centralised with the most important decisions being taken by senior management”. (Rodgers, 2001:224)


* Functional – The structure consistutes the management which splits into areas according to various specific roles that the team members need to fulfill. (Rodgers, 2001). “A functional structure features well-defined channels of communication and authority/responsibility relationships. Not only can this structure improve productivity by minimizing duplication of personnel and equipment, but it also makes employees comfortable and simplifies training as well. Decisions and communication are slow to take place because of the many layers of hierarchy. Authority is more centralized.” (cliffsnotes, 2000-2011) .diagram- (Rodgers, 2001) Finance

* Simple-“Simple or entrepreneurial structure that occurs when the owner or manager makes all the important decisions involving the day to day operations. All the employees report to this individual”. (Wiki, 2011). . “Members from each of your departments work together to solve problems and find opportunities. Structure can help remove barriers between departments and foster effective problem-solving relationships. It can also motivate employees and increase decision-making time.” (Anya Baldwin, 1999-2011)

source- (Rodgers, 2001)
* Divisional- “This sort of structure is used when there are different divisions in an organisation with different areas of responsibility.” (Rodgers, 2001). “Also called "product structure." (Joanne Cichetti, 1999-2011). “The divisional structure is defined by the grouping of departments and is particular to...
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